CAMBA is hiring: Engagement Coordinator, Park Slope Women's Shelter in New York

Overview

CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports they need to thrive. We offer more than 180 integrated programs in Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach almost 80,000 individuals and families, including almost 13,000 youth. CAMBA serves a diverse cross section of New Yorkers, including new mothers in Brownsville and job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe, and over 85% of our families are living in poverty.

CAMBA operates 6 single adult shelters and 6 family shelters and one drop in center. Each shelter offers clients a supportive, structured therapeutic, safe, and drug-free facility. Homeless individuals—often with mental health or substance use challenges—receive comprehensive services to stabilize their condition and transition to permanent or supported housing.

Park Slope Shelter for Women serves 100 MICA (mentally ill chemical abusing) women at the Park Slope Armory in Brooklyn.

Position

Engagement Coordinator

Reports To: Director of Social Services

Location: 1402 Eighth Avenue, Brooklyn, NY 11215

Responsibilities

• Communicate effectively with clients, direct reporting staff, peers, supervisors, and funders.
• Provide direct interventions with the clients that are culturally appropriate and consider the client’s communication styles, values and life experiences.
• Provide non-direct interventions that support the shelter team and increase communication between functions.
• Conduct and document one-on-one supervision with staff to engage clients with the skills to obtain employment or enroll in vocational training programs with the goal of securing housing.
• Reinforce, support and integrate trauma informed care, de-escalation techniques and motivational interviewing interventions.
• Track and analyze incidents and assist in incident debriefings, providing crisis management, interventions, and follow up with clients who have patterns of maladaptive behaviors; educate staff on trauma informed approaches.
• Develop workshop curriculum for program components.
• Develop community-based resources and supports toward agency housing and engagement efforts.
• Conduct Crisis Prevention (CPI) trainings for staff to deescalate and handle incidents within the shelter.
• Ensure attainment of funding objectives and performance measures.
• Conduct field visits to increase community and citywide resources.
• Create and implement an incentive system to increase client participation in on-site and community activities.
• Plan and organize program activities to maximize contract goals and performance targets as outlined in DHS’ Performance Incentive Plan and grant contracts.
• Motivate, coach and counsel direct reporting staff to excel.
• Ensure all case management documentation is completed and up to date, including case notes, housing applications, ILPs, and referrals to providers including psychiatric referrals.
• Encourage teamwork among direct reporting staff and peers.
• Troubleshoot program problems and make decisions in accordance with program policies, procedures, and protocols.
• Administer constructive discipline to direct reporting staff, as needed.
• Input client data using DHS’s CARES database, as needed.
• Monitor clients' progress toward their goals and document progress notes.
• Review documentation related to clients' progress for accuracy and completeness.
• Review and sign time sheets.
• Prepare performance appraisals for directed reporting staff.
• Conduct chart auditing of client files (paper and electronic).
• Ensure staff utilization of electronic databases and oversee data integrity.
• Manage own time effectively and coordinate program activities to maximize staff time.
• Lead and participate in administrative and staff meetings as requested.
• Provide information for weekly/monthly/quarterly/semester/annual reports to CAMBA management and/or funders.
• May conduct orientation sessions for new clients arriving in shelter to orient them to shelter rules and regulations.
• May ensure the monthly event calendar is inclusive and includes on-site and external activities.
• May prepare marketing materials for the program.
• May conduct initial intake or assessment of clients and periodic reassessments.
• May have direct client service/program responsibilities in addition to the above.
• May plan, coordinate and facilitate social/peer support events, including group facilitation for clients.

Minimum Education/Experience Required

• Bachelor's degree (e.g., B.A., B.S.W.) and two years of applicable experience; Master’s Degree preferred. A license is required for Master’s Degrees in Social Work (LMSW or LCSW), Mental Health Counseling, Counseling/Guidance, or Art Therapy.

Other Requirements

• May be required to become First Aid/CPR certified.
• May be required to become certified in overdose prevention.
• Obtain Train the Trainer CPI certification in Non-Violent Crisis Intervention within 90 days of hire.
• Obtain NYS Peer Specialist Certification within 90 days of hire.
• Bi-lingual preferred.

Compensation

$57,000-$60,000 annually. The salary offered would be based on experience, education, budget and program size, internal equity, skills and other factors.