Nedap is hiring: Account Manager – North America. in Burlington

Overview

At Nedap Retail, we’re redefining the retail experience with our iD Cloud platform. We partner with global brands to empower retailers with perfect inventory visibility and exceptional shopping experiences. Nedap is a global leader in RFID technology, focused on perfect inventory visibility, no waste, and no losses.

We are looking for an Account Manager to join our Customer Engagement team. You will drive product adoption, customer retention, and business growth, while building lasting relationships with major retail brands. You will strengthen and expand relationships with existing customers, drive revenue, and ensure customer success aligns with business outcomes. You will act as a strategic partner, identifying opportunities and ensuring a seamless experience across touchpoints.

What you’ll do:

• Relationship Management: Build and maintain strong, long-term relationships with key customer stakeholders and decision-makers, becoming a trusted strategic partner.
• Account Growth and Expansion: Identify and drive upsell, cross-sell, and renewal opportunities by deeply understanding customer needs, business drivers, and future plans.
• Strategic Account Planning: Develop and execute strategic account plans that align with the customer’s goals and the broader partnership vision, ensuring mutual growth.
• Commercial Management: Lead commercial discussions, prepare proposals, manage pricing negotiations, and ensure contract renewals are seamless and on schedule.
• Customer Advocacy: Advocate for customer needs internally, influencing product development, marketing initiatives, and service improvements to enhance customer value.
• Collaboration with Customer Success: Partner with Customer Success Managers to ensure a coordinated approach to customer health, satisfaction, and expansion activities.
• Reporting and Forecasting: Maintain accurate account records in CRM tools. Report on pipeline activity, renewal status, and revenue forecasts to leadership.
• Market Intelligence: Stay informed about industry trends, competitor activities, and customer developments to proactively position solutions and grow the account.

What We’re Looking For:

• Trusted Advisor and Creative Partner: Strong business acumen and ability to develop customized approaches that align with customer needs. You’ll scale information with varied stakeholders, build meaningful relationships, and support deal conversations that create value.
• Project Management and Collaboration: Ability to independently plan and manage multiple complex projects, coordinating cross-functional teams to achieve objectives and align with customers’ business goals.
• Communication Skills: Excellent customer-facing demeanor, strong written and verbal communication, and ability to translate complex solutions into accessible concepts.
• Self-Drive and Entrepreneurial Mindset: Hands-on, agile, solution-oriented approach for thriving in a fast-paced environment. You should lead on solutions with leadership and peers as resources, maximizing customer satisfaction and driving innovative solutions.

What You Bring:

• 6-8+ years of experience in Account Management, Customer Success, or similar client-facing roles, ideally in SaaS or retail tech.

This is a hybrid role based in Burlington, MA, requiring in-office presence 2 days per week. Domestic and international travel (30-35%) is required, including trips to our headquarters in the Netherlands. Candidates must hold a valid U.S. driver’s license and be eligible for U.S. employment.

What We Offer:

• Health, dental, and vision insurance
• 401(k) with company match
• Life, LTD and STD insurance coverages
• Flexible work hours and remote options
• PTO and parental leave
• A professional environment that supports personal and professional growth. "First People, then Technology"

Nedap is proud to be an Equal Opportunity Employer, committed to fostering a diverse, inclusive, and equitable work environment where every individual is valued and empowered to thrive. Nedap provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to age, color, sex, disability, national origin, race, religion, veteran status, or any other characteristic protected by federal, state or local laws.

#Retail #Tech #SaaS #Account Manager #Retention #Customer Centricity #Nedap #HybridWork #RFID #Innovation

Seniority level

• Associate

Employment type

• Full-time

Job function

• Sales, Business Development, and Customer Service
• Industries: IT Services and IT Consulting and Retail Apparel and Fashion

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