Rental Clerk - Jaguar Houston North Job at Sonic Automotive in Houston

Rental Clerk - Jaguar Houston North in Houston, TX at Sonic Automotive

Location: 18205 Interstate 45 North
Houston, TX 77090

Job Type: Customer Service

Experience: Entry Level

About

Sonic Automotive is a multi-billion dollar Fortune 500 company and one of the largest automotive dealer groups in the country with 100+ dealerships nationwide across 25 brands.

AtJaguar Houston North,a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Compensation (Hourly):

• $17.00 / hour

Job Description

Summary:

The Rental Clerk will be the friendly face of our service-loaner desk and will greet clients, match them with the right vehicle, and handle all contracts, inspections, and payments. With keen attention to detail and a customer-first mindset, they’ll keep the loaner fleet organized and the guest experience running smoothly in our fast-paced dealership.

Duties & Responsibilities

• Greet service guests, verify reservation details, and match them with an appropriate loaner vehicle.
• Complete loaner contracts, explain terms, capture driver’s license/insurance, and secure signatures.
• Conduct quick but thorough walk-around inspections (pre- and post-rental); document damage and mileage in the DMS.
• Track fleet inventoryand availability; alert Service Advisors when stock is low or vehicles are overdue.
• Collect fuel, mileage, damage, and cleaning charges at return; reconcile payments and post to RO.
• Coordinate timely vehicle prep (fuel, wash, detailing) with porters or vendors to keep turnaround tight.
• Make follow-up calls/texts for overdue returns, service appointment reminders, and CSI surveys.
• Cover the cashier desk as needed—process payments, print receipts, and close out repair orders.
• Generate daily/weekly loaner utilization and damage reports for Service Management.
• Help enforce loaner policies with Service Advisors and coach them on correct loaner-vehicle billing.
• 1+ year of hands-on experience in an automotive rental desk, dealership loaner program, or major rental-car company.
• Working knowledge of rental contracts, vehicle inspections, and customer-payment collection.
• Strong data-entry skills in a DMS, rental software, or similar system.
• Willingness to stand, walk the lot, and lift up to 25 lbs during vehicle checks.
• Must be authorized to work in the USA
• Must be willing to undergo pre-employment compliance requirements: Drug testing, background check, MVR.

Compensation (Hourly):

• $17.00 / hour

Schedule:

• FULL TIME
• Sundays Always Off
• Saturday Availability Required
• 401(k) with Company Match
• Paid Time Off that Grows with You
• Sundays Always Off
• Closed on Thanksgiving & Christmas
• Employee Pricing on Purchases & Leases
• Free & Discounted Gym Membership Options
• Exclusive Travel Deals on Hotels, Rentals & Airfare
• Career Growth in a Fortune 500 Company

All your information will be kept confidential in accordance with EEO guidelines