Nippon Express USA is hiring: Assistant Manager - Household Goods in Houston

Overview

Nippon Express Company, Ltd. (“NX”) was founded in 1872 in Japan and is headquartered in Tokyo. NX employs approximately 72,000 employees at 733 locations, in 47 countries and 314 cities around the world.

Nippon Express U.S.A., Inc. (“NEU”) was incorporated in New York in 1962 as a fully owned subsidiary of NX. NEU provides logistics solutions and comprehensive transportation services through its international freight forwarding and logistics network, including specialized handling of: air, land, sea and express packages; all types and sizes of cargo; personal effects and household goods; fragile and perishable freight; and livestock. NEU also provides related services, such as warehousing, distribution and customs brokerage and clearance. NEU operates at 55 locations in 27 states within the U.S., with approximately 1300 employees. NEU has enjoyed tremendous growth and success as one of the top five international freight forwarders in the world. We connect people with products throughout the world.

Responsibilities

• Provide department support and supervise staff in the HHG Department
• Manage and meet customer requirements including shipment upgrades & coordination
• Conduct an online or in-person survey of customer home, also create and submit an estimate.
• Coordinate pickup and delivery orders with trucking companies, airlines, steamship line and/or bonded facilities in order to obtain necessary information in order to process shipments in the best way.
• Issue freight bills and invoices and responsible for collecting unpaid invoices within credit term.
• Supervises and directs staff in performing work according to operations procedures
• Trains Export Staff
• Monitors the preparation of HHG Export shipments and distribution of Export Documents
• Ensure department is in compliance with company policies and procedures and applicable government regulation
• Documents, record and reports all discrepancies to include missed deadlines
• Work professionally and effectively with operations staff in order to achieve target goals.
• Develop and maintain positive working relationships with management, and co-workers.
• Propose and visit the company in charge to make connections.
• Handle other job assignments as determined by the Department Manager
• Salary: $75,000 to $80,000

Qualifications

• Bilingual English/ Japanese; ability to read, write & speak English and Japanese
• Good verbal and written communication skill
• Advanced Knowledge of MS Office Products, including Outlook, Word, Excel, PowerPoint and SharePoint
• Strong organization and communication skills
• Capability to schedule, organize and work independently.
• Knowledge of Regulatory & HHG Standards
• At least 3 years of experience in HHG business.
• Knowledge of international Moving (Incoterms, method, customs regulations etc.) desirable
• Must be able to work flexible work schedule as needed to meet the business demands.

Organization Relationships:

This position will interact with branch colleagues, leadership staff, and office /warehouse personnel. Must be able to work with customers, vendors, and outside organizations.

Work Environment:

This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities and working conditions of the position. While it is intended to accurately reflect the position activities and requirements, management reserves the right to modify, add or remove duties and assign other duties as necessary.

Nippon Express offers a generous Employee Benefits Package including:

• Medical, Dental, and Vision beginning the 1st of the month after 30 days.
• 401k with a company match
• Flexible Spending Accounts, HSA, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Auto and Home policies, Commuter Benefits, and much more.
• Generous Vacation and Sick time.

Nippon Express USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.