Night Auditor - DKN Hotels
Join to apply for the Night Auditor role at DKN Hotels.
Essential Functions and Responsibilities of the job include but are not limited to:
- Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests.
- Communicate effectively with guests and fellow team members.
- Greet arriving guests and complete established check-in procedures on a daily basis to ensure guests are fully satisfied.
- Facilitate guest departures by following established procedures to close guest accounts and determine future room availability.
- Regularly calculate and/or post monies, receipts, guest accounts and other forms of credit using proper cash handling methods to present accurate hotel charges at check-out.
- Courteously answer inquiries and accept reservations, both in person and over the phone, using DKN’s reservation guidelines. Accurately and professionally communicate hotel rates and information, utilize suggestive selling techniques, demonstrate advantages and create value for guests.
- Maintain good guest relations by staying informed about in-house and area functions to answer questions in person and on the phone.
- Operate the PBX equipment by handling incoming calls and assisting outgoing calls, setting wake-up calls and communicating with guests to ensure timely service.
- Control and balance cash and credit transactions at the front desk and maintain responsibility for personal bank as specified by hotel policy.
- Run night audit final after ensuring all revenues are in balance nightly.
- Provide assistance to other team members and departments to contribute to overall department and hotel performance.
- Deliver DKN’s "Home Away From Home" experience.
- Perform other duties as assigned or deemed necessary by management.
- Management retains discretion to add or change duties of the position at any time.
Supervisory Responsibility
None
Independent Judgment Used
Only within the guidelines established by management and within Company policies and procedures.
Working Conditions/Environment
Front desk/lobby area. Access to the interior and exterior of the property.
Knowledge/Education/Experience
Minimum of two (2) years hotel front desk experience preferred. Knowledge of hotel front desk operations and procedures.
Skills/Abilities/Other Requirements
English speaking. Good customer service, written and verbal communication, and attention to detail. Ability to prioritize, organize and make good judgments. Basic accounting procedures, typing, cash register and computer skills. Dependable.
Physical Requirements
Standing for long periods; walking indoors/outdoors, up and down stairs, sitting. Frequent bending, stooping, twisting, reaching, lifting and carrying. Reaching above, at and below shoulder level. Lifting and carrying unassisted up to 20 lbs.
Additional Comments
- Must be aware of the importance of safety and security.
- Endeavor to be conscious of safety and security at all times.
- Living the DKN Values’ behaviors.
- Friendly and courteous to guests and fellow team members at all times.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Management and Manufacturing
Industries
- Hospitality
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