Overview
The Night Auditor ensures the smooth overnight operation of Gravity Haus by balancing guest service responsibilities with essential accounting and reporting duties. This role is guest-facing and detail-oriented—supporting members and guests with exceptional service while ensuring all financial processes are accurate and complete. The Night Auditor embodies Gravity Haus values of community, sustainability, and “Haus”pitality, acting as an ambassador for the Gravity Haus experience at all hours.
Key Responsibilities
- Guest Services & Community: Greet, check in, and assist late-night and early-morning guests, ensuring a genuine and elevated experience. Educate guests on membership benefits and offerings. Handle check-in and check-out protocols using the property management system (PMS).
- Operations & Communication: Serve as the overnight bridge between Front Desk, Housekeeping, Engineering, and other departments; log maintenance issues and connect with operations teams. Maintain and follow up on guest request logs, welcome call logs, and complaint logs. Manage room blocking, bedding needs, and inventory adjustments to optimize guest satisfaction; ensure rooms are blocked and inventory balanced for the next two days. Respond to reservation inquiries from direct guests and partners.
- Audit & Accounting: Complete nightly reconciliation of revenue and room charges, review the night audit checklist, and prepare daily reports. Ensure arrivals are properly checked in and rooms filed under the correct guest name and room number. Verify registration cards are signed and credit cards on file; conduct bucket checks at least once per shift. Balance cash drawers and credit card transactions, including handling a personal cash bank. Print, review, and file emergency reports accurately.
What We’re Looking For
- Previous front desk, accounting, or hotel operations experience preferred.
- Strong attention to detail with excellent organizational and numerical skills.
- Ability to work independently and stay attentive during overnight shifts.
- Proficiency with PMS systems, Microsoft Office/Google Suite, and willingness to learn Gravity Haus platforms (Alice, Slack).
- Excellent communication and problem-solving skills; customer-focused and calm under pressure.
- Prior experience with night audit or hospitality accounting functions.
- Familiarity with Toast, Mews, Stripe, or other software systems.
Work Environment
- Stand and walk for extended periods (up to 8 hours).
- Ability to lift, push, or pull up to 25 lbs. occasionally.
- Manual dexterity for handling transactions and computer systems.
- Flexibility to work overnight hours, weekends, and holidays as scheduled.
About Gravity Haus
Gravity Haus is a community-driven adventure lifestyle brand with hotels, restaurants, and experiences that empower a modern way of travel. We create spaces where locals and travelers connect, refuel, and play — all rooted in the spirit of the outdoors and intentional living. Our core values guide our culture, service, and growth: Keep Growing; Bring Others Along; Create Powerful Moments; Be “All-In” + Go the Distance; Make it Better than You Found It.
What We Can Offer You
When you join Gravity Haus, you’re entering a community with benefits, perks, and opportunities to grow. Full-time team members enjoy health insurance, a 401(k) with company match, and an All-In Gravity Haus Membership that includes adventure perks like discounted stays, gear rentals, wellness programming, and more. Part-time team member benefits vary. Employee housing is available for this position.
Salary: $23.00-$26.00/hr