Night Auditor Job at Pyramid Global Hospitality in Fort Wayne

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About Us
Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Location
Fort Wayne, IN

Overview

PRIMARY PURPOSE OF THE POSITION: The Night Auditor is responsible for verification and auditing of hotel revenues and charge postings, balancing the day’s transactions and performing the other duties and reports as assigned by supervisor. The Night Auditor performs daily reconciliation of the day’s activity and ensures that all daily reports are generated and daily revenues are balanced. The Night Auditor also prepares arrival report for the next day’s arrivals and business activities and serves as the Manager on Duty.

Responsibilities

• Balance credit cards to the posting location summaries, obtain all approvals and transmit credit cards nightly.
• Balance and audit room and telephone revenue and tax charges for accuracy; resolve any discrepancies; assist in the preparation of all reports relevant to daily revenues.
• Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty.
• Perform required reservation system back-ups during the night audit shift to ensure a current back-up of the hotel files is available.
• Perform check-ins and checkouts and room change procedures in a confident, friendly, efficient, courteous and professional manner. Ensure all information is fully entered into the hotel’s reservation system in accordance with reservation.
• Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests.
• Attend to guest complaints, inquiries, and requests and refer unresolved issues to supervisor in a timely manner.
• Communicates with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information.
• Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
• In the absence of Bell Person, properly tag and secure luggage left in the custody of Front Desk. Gives copy of the luggage claim ticket to guest.
• Ensure that hotel guest requests are coordinated to provide the best in guest satisfaction by maintaining contact via telephone with the other departments such as Reservations, Sales, Housekeeping, Bell and Valet.

Qualifications

• Ability to handle sensitive, confidential information discreetly and professionally
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger
• Ability to work well under pressure of check-in/check-out of guests and handle multiple tasks at once
• Ability to work independently with limited support and minimum supervision
• Excellent verbal and written communication skills
• Strong detail orientation; ability to set priorities, multi-task and meet deadlines
• Strong organizational, problem-solving, and administrative skills
• Ability to quickly learn and accurately administer complex processes
• Proven ability to work effectively in an unstructured, fast-paced and constantly changing environment
• Commitment to excellence and continuous improvement
• Versatility, flexibility, and a willingness to work with multiple priorities with enthusiasm
• Strong computer skills

Note: This description reflects the current responsibilities and qualifications and may be subject to modification.