Slhosp
Overview
We are seeking an individual with a high level of professionalism and effective decision-making to be a Night Auditor. Responsibilities include checking guests in, handling inquiries about the property and reservations, and reconciling all accounts and end-of-business-day tasks. Applicant must have strong interpersonal and administrative skills.
Qualifications
- Successful history as a front desk agent/night auditor or related customer service experience.
- Advanced math skills, general understanding of accounting procedures.
- Flexible schedule to meet business needs.
- Task-driven individual who is able to focus on the guest, ensuring complete satisfaction with each transaction/interaction.
- Ability to maintain a composed, gracious and professional attitude.
Responsibilities
- Reconciles all accounts, balances cash drawers, and makes necessary corrections as needed.
- Accommodate and anticipate guests needs, respond promptly and professionally.
- Acts as the information liaison for the property and guests using all communication avenues.
- Complete night bucket check against PMS system to ensure that all guest information is accurate, matching the registration card against their reservation.
- Process and collect payments, accurately adhering to all cashier procedures.
- Maintain a clean and neat front desk area.
This position is subject to successful completion of a background check as it relates to the role.
Benefits
For all team members:
- Eligibility to enroll in the 401(k) after 6 months of service.
- 100% match at 3% contributions, 50% up to 5%.
- Paid Time Off – Sick & Vacation
- Holiday Pay
- Growth and development opportunities with us as a company, potentially at the same property or transferring to another one of our properties. Currently have properties in Wisconsin, South Dakota, and Iowa.
- Travel discounts available through Choice Brand Hotels, Hilton, and Marriott as well as at our independent properties.
For regular full time team members/leadership team:
- We offer medical, dental, and vision insurance as well as opportunities to enroll in STD, LTD, critical illness, accident and/or life insurance as well as flex spending.