Night Auditor Job at Avocet Hospitality Group in Mobile

Career Opportunities with Avocet Hospitality Group

Current job opportunities are posted here as they become available.

Our organization is defined by one simple word – passion. Everything is geared to providing you a great guest experience in a unique environment, and being served by our team of professionals in a way that makes you stop and say, “This place is different.”

The Admiral Hotel, located in the heart of Mobile, is seeking to hire a Full-Time Night Auditor to join our Guest Services department. Typical shifts will be 11 pm - 7 am and 3 pm - 11 pm. If you have a passion for hospitality and strive to provide excellent service to guests, look no further than The Admiral!

WHAT WE HAVE TO OFFER:

SALARY: $16.00 per hour

BENEFITS:

A culture that values passion, individuality, and fun!

Opportunities for internal growth and development

Paid Time Off (PTO)

Paid holidays

Affordable medical, dental, & vision insurance plans

Company provided life insurance

Short & Long Term Disability and Accident and Critical Illness Insurance

Traditional 401(k) & Roth 401(k) with employer matching of up to 3.5%

Referral program

Employee Assistance Program

Discounts at all Avocet-owned hotels & restaurants

WHO WE ARE LOOKING FOR:

POSITION SUMMARY:

As a Guest Service Representative conducting Night Audit, you would be responsible for handling the responsibilities of the Guest Service Representative and Accounting duties. The Night Auditor oversees the auditing, posting, and balancing of the daily financial transactions to support the Hotel’s continuing efforts to deliver outstanding guest service and financial profitability. Through reconciling daily revenue and expenses, the Night Auditor ensures that guests are correctly billed and credit card transactions are accurately recorded

MAIN DUTIES AND RESPONSIBILITIES:

Audit, post, and balance daily cashiers work for The Admiral Hotel

Accurately post all room fees, related taxes, and other paid services including restaurant, lounge, internet, resort fees, and the like to each guest’s account daily

Verify all account entries are balanced; notate and settle any discrepancies uncovered in audit to appropriately settle guest accounts.

Ensure Hotel billing standards are followed and create financial reports that detail various aspects of the Hotel’s performance; ensure distributed to the appropriate departments

Ensure credit card system reconciles to daily transaction lists

Verify cash postings and verify cashier drops to ensure accurate

Ensure daily turn of Hotel and paperwork associated with all transactions is compiled and organized as set forth by management

Greets all guests in a pleasant and professional manner

Completes the guest registration and check-out procedures

Answers telephone, transfers calls, and takes messages when applicable

Makes hotel reservations for guests, including changes and cancellations

Follows proper credit card procedures

Maintains accurate bank during shift and uses correct vouchers for specified transactions

Responds to all guest needs and requests in a timely fashion

Knowledgeable of geographical area and points of interest

Ensure the front desk is adequately stocked of all supplies

Understands hotel emergency procedures and evacuation protocols

Collects payment for all guests at check-in and check-out. Makes changes as necessary

Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager

Ensure uniform and personal appearance is clean and professional

Maintain confidentiality of proprietary information and protect company assets

Speak with others using clear and professional language

Establishes and maintains open, collaborative relationships with employees and fellow management team members.

Perform all reasonable job duties as requested.

SUPERVISORY RESPONSIBILITIES:

The Night Auditor will act as Manager on Duty for the overnight shift. Overnight positions including Housekeeper and Maintenance Technicians will report to the Night Auditor.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

High School diploma or equivalent and/or experience in a Hotel or a related field preferred

Experience:

One year of prior hotel guest service experience preferred

Prior guest relations training

Skills:

Significant attention to detail.

Ability to operate front desk equipment: computer, switchboard, credit card machines, etc.

Understanding of basic math skills

Good verbal and guest interaction skills

Collect money and issue change where applicable

Ability to work as a cohesive team member - relaying information appropriately from shift to shift

WORKING CONDITIONS:

Equipment to Be Used:

Computers (MS Office/Google) PMS (Opera,) POS (Micros,) and Key Card software (SafLok, Dorma Kaba)

Physical & Mental Requirements:

Must be able to stand for several hours at a time

May be required to lift items up to 25 lbs.

Very high guest and team member interaction

Fast paced; high volume

Subject to extreme weather conditions including high heat, rain, wind, etc.

WHO WE ARE:

The Admiral: Illuminate Your Career in a World of Elegance

With a mission to dazzle and delight, we provide an environment that’s as inspiring as it is welcoming. As part of our team, you'll be the face of a storied hotel where tradition meets innovation, and every day is a celebration of our city's rich culture. If you’re ready to be part of our illustrious story, learn more at theadmiralhotel.com .