Carter Hospitality is hiring: Night Auditor in Kissimmee

Overview

Job purpose: Night auditor is responsible for performing close of day procedures for the hotel Front Office and accounting for daily activity by organizing and verifying information, identifying and correcting discrepancies, posting accounts, and running/distributing daily reports.

Responsibilities

• Follow all specified procedures to audit the shift closing of all front office staff, including personally closing shift three and completing an audit summary for each shift
• Produce accurate and timely reports and correctly handle all cash transactions
• Provide relief support to the hotel PBX operator during shift
• Maintain and post a daily balance of all house accounts, including running preliminary reconciliations, detailing transactions and final reports to accounting and profit centers
• Reconcile cashier’s reports with the restaurant system each night, researching and posting any unresolved tickets from the day shifts
• Balance and audit for accuracy room revenue, food and beverage revenue, cashier’s reports, guest and house accounts and telephone revenue; assist in the preparation of all reports relevant to daily revenues
• Transmit credit card batches
• Complete and transmit daily management and accounting reports and supporting documents
• Act as hotel system liaison during night hours
• Perform all Guest Service Representative functions as required; may assist in booking room reservations; may assist in answering hotel phone calls and notifying guests of messages
• Any and all duties assigned by management

Minimum requirements

The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma or GED required. College degree preferred
• Minimum of two years’ experience working in related field (hospitality preferred)
• Proficient knowledge in Microsoft Office
• Experience in high volume establishments
• Technical proficiency (computer applications)
• Previous customer service experience
• Ideal candidate will have some prior hotel reception/auditor experience
• Must be able to pass pre-employment testing (i.e. drug test, background check, etc)
• Must have full availability and be able to work days, evenings, nights, weekends, and holidays

Knowledge / Skills / Abilities

• Ability to read, write and speak English (multilingual a plus)
• Ability to understand, follow and give written and oral instructions
• Ability to deal with stressful conflicts involving groups of people, individuals, and co-workers
• Ability to work with large groups of people, and age groups
• Knowledge of leadership techniques
• Solid judgment and ability to resolve conflicts effectively
• Operate effectively in stressful situations
• Ability to multi-task
• Ability to adapt to changing guest needs
• Attention to detail
• Strong organizational and time management discipline
• Understanding of hospitality operating systems
• Able to provide quality customer service and possess the ability to multi-task
• Must have good computer skills and able to perform cash handling procedures. Mature, with good judgment, detail oriented, friendly and responsible
• Ability to work harmoniously with fellow employees and guests
• Ability to work outdoors including intense or inclement weather conditions