Pyramid Global Hospitality is hiring: Night Auditor in Bend

Overview

We are looking for a highly motivated individual to join our Front Desk team as a Night Auditor. The ideal candidate uses an engaging personality to create a memorable first impression for our guests. This role involves checking in guests, registering them, and serving as a source of knowledge about the hotel, its amenities, and the local area. The position serves the key hours when service is most important, typically from 11pm to 7am.

Your Role

• Help guests discover their “Wanderlust” experience
• Provide exceptional customer service by being engaging and taking sincere interest
• Check guests in, ensuring proper credit is received, noting and fulfilling special requests, and providing accurate information
• Help resolve problems and WOW guests through recovery when things aren’t quite right
• Promote and sell special hotel programs
• Interact with hotel/resort staff professionally, assisting other departments with necessary information
• Be knowledgeable of all emergency procedures and policies
• Maintain house bank
• Generate, print and distribute daily and weekly reports
• Ensure the Night Audit procedures are followed with great attention to detail
• Communicate all pertinent information to the manager on duty
• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds
• Assist other departments as needed

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Hospitality

Location Description

Immerse yourself in the unparalleled beauty of picturesque Central Oregon. Our re-imagined 221 room hotel in Bend, Oregon has been completely redesigned to provide guests with modern sophistication and world-class amenities. A relaxing location on the banks of the river is just a preview of the natural beauty and untamed wilderness that surrounds us, beckoning for outdoor pursuits.