Sonesta International Hotels is hiring: Night Auditor in Anaheim

Overview

Join to apply for the Night Auditor role at Sonesta International Hotels.

The Night Auditor (NA) is responsible for accurately balancing all hotel income and expenses for every 24 hour hotel operating period. The NA also acts as a Guest Service Agent for the overnight front desk shift at the hotel. The NA is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk. The NA will act as the hotel system liaison during night hours and will call in and open tickets with Opera, SynXis, or system support during overnight hours if a system fails or issues occur.

Responsibilities

• Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
• Balance and audit room revenue, food and beverage revenue and telephone revenue for accuracy; assist in the preparation of all reports relevant to daily revenues.
• Balance and audit all room tax charges, cashier reports, and guest house accounts for accuracy.
• Complete and transmit daily management/accounting reports with supporting documentation ensuring accurate accounting of hotel revenues and expenses.
• Prepare General Manager daily, weekly and month end reporting packs.
• Assist in setup of the complimentary breakfast service, including hot and cold food service, juice and coffee stations, and all supplies.
• Assist in washing, drying, and folding of hotel laundry.
• Act as the security point of contact during various times in the shift.
• Communicate with the Operations Manager to resolve accounting discrepancies and to request or provide information.
• Register guests, issue room keys, and provide information on hotel services, room location, and Travel Pass rewards program. Answer phones promptly and courteously.
• Accurately process cash and credit card transactions in accordance with procedures, including posting charges, completing cashier reports, preparing deposits, and securing the assigned bank.
• May routinely book guest reservations; process cancellations, revisions, and information updates; up-sell rooms where possible to maximize revenue.
• Follow the overall seasonal demand reservation strategy regarding room type and length of stay pricing.
• Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
• Service the shoppe and the pour by ensuring guests receive the service and products offered; follow all local laws regarding alcoholic beverage sales.
• Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
• Issue, control and release guest safe-deposit boxes.
• Comply with federal, state and local laws regarding health, safety, and alcohol services.
• Perform other duties as assigned.

Qualifications and Requirements

• High School diploma or equivalent required.
• One year of previous hotel experience preferred.
• Previous background from the extended stay industry preferred.
• Reading and writing skills are utilized when compiling department records, guest registration and reservation information.
• Ability to speak, read, and write fluent English; other languages beneficial.
• Professional verbal and written communication skills.
• Mathematical skills, including basic math, percentages, and variances preferred.
• Problem solving, reasoning, motivating, organizational and training abilities preferred.
• Experience with Microsoft Office and Opera systems preferred.
• Valid driver’s license required.
• Frequently standing up, bending, climbing, kneeling, and moving about the facility.
• Carrying, lifting or pulling items weighing up to 50 pounds.
• Frequently handling objects and equipment.
• Standing for extended periods of time.
• Will be required to obtain a ServSafe certification.
• May be required to obtain a TIPS certification.
• Will be required to work mornings, evenings, weekends, and holidays.

Pay Range and Benefits

Pay Range: $23 - $24. Base pay offer may vary depending on factors including job-related knowledge, skills and experience.

Benefits: Sonesta offers a variety of benefits including Medical, Dental and Vision Insurance; Health Savings Account with Company Match; 401(k) with Company Match; Paid Vacation and Sick Days; Sonesta Hotel Discounts; Educational Assistance; Paid Parental Leave; Company Paid Life Insurance; Company Paid Short Term and Long Term Disability Insurance; and other employee perks.

Equal Opportunity Employer: Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Application Note: Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

Seniority level

• Entry level

Employment type

• Part-time

Job function

• Management and Manufacturing
• Industries
• Hospitality

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