The Crescent Hotels Group is hiring: Night Audit in St. Louis

Description

Are you looking for an opportunity with a competitive salary & benefits? Paid holidays & vacation time? All with a company that values their associates? Le Meridien St Louis Clayton is the place for you!

For chic, stylish, and cultured leisure and business travelers, Le Meridien St Louis Clayton is the hotel that best delivers the art of travel by curating modern, unique, and sophisticated guest experiences that pay homage to the European influence of St. Louis. Le Meridien St Louis Clayton is currently looking for a guest service focused individual to join our team as a Night Auditor.

Job Overview:

As a Night Auditor, your responsibilities include verifying and reconciling all financial transactions in the hotel daily, posting & balancing all charges and settlements efficiently, maintaining files, and preparing systems for the next day. Additionally, you will act as the overnight Guest Service Agent.

Essential Functions:

• Prepare daily restaurant revenue reports by auditing POS tapes/journals to break down revenue, covers, waiter fees, tips, and settlements by type and cashier.
• Run audit reports from the front office system, POS, and computer.
• Make corrections, adjustments, and handle computer issues during the shift.
• Input revenue, expenses, and allowances into the front office system to generate daily reports like the Guest Ledger Summary and Restaurant Summary.
• Balance revenue and settlement accounts nightly, maintain files, and reset systems for the next day.
• Greet guests promptly with a friendly attitude, listen carefully, respond appropriately, and provide accurate information about hotel services and local attractions.
• Complete guest registration, confirm information, promote hotel marketing programs, assign rooms, code electronic keys, and prepare welcome folders.
• Verify and imprint credit cards, handle cash and other payments, convert foreign currency, and post charges to guest accounts.
• Answer phones courteously, record messages, and assist with mail and packages.
• Close guest accounts at checkout, ensure guest satisfaction, and handle any dissatisfaction professionally.
• Address guest complaints by researching and resolving issues effectively and diplomatically.
• Remain calm during emergencies and busy periods, using judgment and discretion.
• Adhere to attendance policies and perform other duties as assigned.

Required Skills & Abilities:

• Effective verbal and written communication skills
• Guest service orientation
• Positive attitude and team spirit
• Computer proficiency (Microsoft Office)
• Basic math skills and accuracy with a 10-key
• Diplomacy and tact in handling internal and external customers
• Ability to respond calmly to emergencies
• Ability to stand for long periods
• Ability to build effective relationships with guests and staff
• Knowledge of Lightspeed Reservation system (preferred)

Perks:

• Competitive wages
• Paid holidays and time off
• Medical, dental, vision benefits
• 401(k) plan
• Travel discounts

Equal Opportunity Employer

This employer is committed to complying with federal employment laws. For more information, review the Know Your Rights notice from the Department of Labor.

Source: Crescent Hotels & Resorts