Night Auditor Job at Williams Hotel Group in Tifton

Overview

The Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations.

What Williams Hotel Group Offers

• Competitive Pay
• Fun place to work
• Clear path for growth and career advancement
• Hotel Discounts
• Paid Vacation
• Health, Vision, and Dental Insurance Benefits
• 401k with company match

Responsibilities

• Reconcile all hotel cashier transactions
• Review, organize and compile management reports on a timely basis
• Ensure the accuracy of guest billings and city ledger transactions
• Communicate concerns and related issues to all levels of management
• Perform guest service agent duties as required, including check-in, check-out, switchboard operation and reservations

Education & Experience

• High School diploma or equivalent and/or one year of progressive experience in a hotel or related field required
• Guest Service Experience preferred
• Computer knowledge/skills required

Physical Requirements

• Ability to kneel, crouch, squat, climb, stand, sit, balance, reach, bend, push, pull and walk for prolonged periods
• Ability to type and/or edit data on a keyboard at 45 wpm for extended periods
• Ability to sit at a computer workstation for prolonged periods
• Ability to perform repetitive tasks with accuracy
• Ability to lift, carry, pull and push up to 30 lbs repeatedly throughout a shift
• Ability to work in varying temperatures
• May be exposed to mechanical, electrical, chemical and fume hazards
• Late/Overnight shift

General Requirements

• Maintain a warm and friendly demeanor at all times
• Ability to read, write and communicate effectively in English, both written and verbal
• Must be able to effectively communicate with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests
• Must be able to multitask and prioritize departmental functions to meet deadlines
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
• Attend all hotel required meetings and trainings
• Maintain regular attendance in compliance with Williams Investment Company Standards, as required by scheduling
• Maintain high standards of personal appearance and grooming, including proper uniform and nametag
• Comply with Williams Investment Company Standards and regulations to encourage safe and efficient hotel operations
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions
• Handle problems, including anticipating, preventing, identifying and solving problems as necessary
• Understand and apply complex information from various sources to meet objectives
• Cross-train in other hotel related areas
• Maintain confidentiality of information
• Show initiative, including anticipating guest or operational needs
• Perform other duties as requested by management

Fundamental Requirements

• Must be able to work with and understand financial information and data, and basic arithmetic functions
• Willing to cross train in other accounting or hotel-related areas
• Ability to prioritize job functions to meet deadlines
• Perform guest services functions as required (i.e. check guests in/out, take reservations, upsell calls, etc.)
• Audit and reconcile financial and statistical reports
• Prepare and distribute necessary daily reports (e.g., Daily Operating Report, Discount Programs, Tax Reports) according to hotel standards
• Prepare and distribute month-end reports
• Audit and reconcile all Front Desk and Food & Beverage Cashier’s work
• Audit, reconcile, consolidate, and transmit all credit cards on a timely basis
• Ensure accuracy of all numbers reported including statistics
• Input and update financial information into corporate communications network
• Perform daily, weekly, monthly and annual data processing system functions as required
• Keep management informed of unusual operational or financial events and/or deviations from policies or procedures
• Ensure overall guest satisfaction
• Respond to governmental inquiries upon receipt
• Handle guest requests

Seniority level

• Entry level

Employment type

• Other

Job function

• Management and Manufacturing
• Industries: Hospitality

Location: Tifton, GA