Night Auditor Job at Kana Hotel Group in Atlanta
Kana Hotel Group, Atlanta, GA, United States, 30383
Kana Hotel Group's mission is to be one of the most admired and service quality-driven hotel companies in the industry. We aim to create an atmosphere of friendly employee behavior and deliver the highest quality service and value to our guests.
We seek passionate individuals who want to grow with us, from team members to leadership roles. Most of our leadership team members have been promoted from within. As part of our team, you'll contribute your talents to improve our environment and services, with opportunities for career growth.
Kana Hotel Group offers the following benefits:
- Medical
- Vision
- Dental
- 401K
- Immediate Pay - earned wage access
- Vacation time
- Sick time
- Holiday pay
- Bonus opportunities
- Brand-specific employee discounts
- Long-term/short-term disability
- Life insurance
Primary Responsibilities:
- Review all guaranteed arrivals and verify credit card validity.
- Ensure rooms (day use) are marked as dirty for housekeeping.
- Explain and provide promotional items to guests checking in.
- Explain hotel amenities such as breakfast, spa, fitness center, voicemail, etc.
- Document new commercial customer check-ins for potential account opening.
- Inquire about blocked rooms and coordinate with maintenance to resolve issues.
- Ensure rollaway beds and cribs are correctly documented.
- Respond promptly to guest inquiries or complaints.
- Offer alternative solutions if guest demands cannot be met.
- Assist in other hotel areas as needed.
- Document guest accidents with an accident report form.
- Complete maintenance logs for reported complaints.
- Maintain a clean and organized front desk area.
- Greet guests warmly and professionally.
- Perform other duties as assigned.
Education/Experience:
- High School diploma/GED required.
- Previous hospitality experience preferred.
- Customer service experience required.
- Experience with cash handling, credit card procedures, and math skills.
- Attention to detail and organizational skills.
- Knowledge of hotel layout, amenities, procedures, and local area.
- Knowledge of local geography, businesses, services, highways, community events, and attractions.
We are an equal opportunity employer, committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.