Overview
The Fitness Coach is responsible for ensuring a positive customer experience and delivering great member service and Private Training. Coaches are responsible for the successful attainment of revenue goals pertaining to Private Training and Supplements. This position requires a minimum of one day on the weekend.
Essential Duties & Responsibilities
- Sales Execution on Key Metrics
- Sell and conduct private and small group training with members
- Assist members and encourage member involvement in private training
- Ensure accurate administration of client programs (dotFIT, supplements, measurement tracking, workouts, etc.)
- Arrive on time, prepared, and attentive for training appointments
- Assist in revenue-generating activities (complimentary workouts, supplement booths, body fat tables, workshops)
- Achieve personal monthly revenue objectives as set forth by the company in sessions, Personal Training, and supplement sales
- Conduct guest tours and complete sales when needed through the Turn-Over process
- Execute an effective prospecting strategy by performing "Starter Sessions" and other prospecting activities
- Independently schedule and manage client appointments to ensure optimal time management and service delivery
- Coordinate directly with clients to arrange sessions, meetings, or service visits according to their availability and needs
- Maintain up-to-date scheduling records and make adjustments to accommodate changes or cancellations
- Handled self-directed appointment setting, including follow-ups and rescheduling
- Be a brand ambassador of UFC Gym and its "Train Different" philosophy
- Bring T.R.A.I.N (Timely, Ready, Aware, Inspiring, Noble) to life
- Conduct safe and effective private training sessions
- Maintain the organization and neat presentation of the fitness floor and training spaces
- Respond professionally to requests and inquiries from guests, members, and staff
- Follow all policies and procedures regarding payment transactions
- Follow all guidelines in the UFC Gym Employee Handbook
- Document daily workouts for liability (adherence to national certification standards)
- Be knowledgeable of the club facility and services
Organization Relationships
The Fitness Coach reports to the Fitness Manager. This position may interact with all levels of management and staff within Corporate and Field offices, in the clubs, and within the Fitness team.
Required Qualifications
- Knowledge, skills & abilities: In-depth knowledge of Private Training techniques from assessment to program design
- Ability to adjust and operate all Fitness Equipment
- Knowledge of company policies, practices, and procedures, including emergency and safety procedures
- Strong interpersonal and communication skills
- Friendly, enthusiastic, and positive attitude
- Ability to understand and follow oral and written instructions
- Strong customer service focus
- Proficient in basic record-keeping and time management
- Computer proficiency with basic Word and Excel skills
- Ability to work, set up, and execute successful weekends
Minimum Certifications/Educational Level:
- Current dotFIT certification (or in progress)
- Current CPR/AED certification (or in progress)
- Certification from an organization recognized by UFC Gym (or in progress)
- High school diploma or GED
- 4-year degree in a related field recognized by UFC Gym (preferred)
- Current USA Wrestling Copper Certified (for wrestling coaches)
- Minimum Experience: 1 year of related experience (preferred)
- Physical Requirements: able to stand up to 8 hours, lift up to 45+ pounds, and perform related physical tasks
This position description describes the general nature and level of work performed by people assigned to this job and is not intended to include all duties and responsibilities. The order of duties is not significant.
Seniorities and Employment
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Health Care Provider
- Industries: Hospitals and Health Care
Applicants are encouraged to apply. This description contains the primary duties and responsibilities of this role.