Fitness Floor Staff Job at YMCA of Greater Boston in Boston

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Description

The role of the Fitness Center Concierge is to serve as a key team member supporting the member experience by providing exemplary customer service to members and staff. The concierge, reporting to the Healthy Living Director, is an integral team member who maintains the safety and cleanliness of the fitness facilities. Specializing in fitness is not required as the focus is on cleanliness and member experience.

Department: Center Staff

Location: Charlestown YMCA

Compensation: $16.00 - $17.00 / hour

Responsibilities

• Understand and demonstrate all policies and expectations of branch fitness facilities.
• Welcome members, guiding them to appropriate equipment and sharing expectations regarding equipment usage, physical distancing, masks, and cleaning.
• Ensure adequate cleaning products are placed in fitness facilities.
• Clean high touch areas and all other equipment between sessions.
• Monitor room capacity, member traffic flow, and physical distancing, and communicate concerns appropriately.
• Provide notification to members when there are 10 minutes remaining in a member’s session.
• Activate the branch Emergency Response Plan as needed in response to medical or other emergencies and inform branch leadership as needed.
• Communicate and elevate member and staff concerns, safety infractions, and facility issues at the end of each shift to the Leader on Duty.
• Able to work opening, closing, and weekend shifts on a flexible schedule.

Skills, Knowledge and Expertise

Required Qualifications

• Fitness floor or customer service experience
• CPR/AED certification
• CORI/SORI background check

Preferred Qualifications

• NCCA or similar accredited personal training certification

Physical Demands

• Ability to physically and verbally interact with members and staff.
• Ability to handle cleaning supplies and personal protective equipment.
• Ability to travel throughout the fitness center.
• Ability to lift up to 50 lbs.

Benefits

Why work at the Y? The YMCA of Greater Boston is an incredible place to have a fulfilling career or enjoy part-time employment — all while we are supporting and strengthening our communities.

• Develop leadership skills in a caring, diverse environment.
• Explore a wide range of opportunities as you learn new skills.
• Contribute to the community and make a difference each day.
• Engage in YMCA career training programs and collaborate with colleagues who share a passion.
• A healthy work/life balance.
• Comprehensive benefits, including:
• FREE YMCA Membership
• Discounts on Specialty Programs (e.g., Personal Training, Swimming Lessons)
• Discounted or FREE family membership
• Retirement plan (eligibility requirements apply)
• Health, Dental, and Vision insurance
• Vacation and Sick Time (PT positions may have sick time)

Employment details

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Management and Manufacturing
• Industries: Non-profit Organizations