Thehotelcalifornian is hiring: Security Manager in Santa Barbara

36 State St, Santa Barbara, CA 93101, USA

Job Description

Posted Monday, April 21, 2025 at 10:00 AM

Hotel Californian fosters a creative, entrepreneurial, and energetic work environment. We value passionate people who love to be challenged and desire the freedom to contribute to the overall success of the hotel. We strive to create a workplace culture that values family, work-life balance, and community. We help develop our teams and provide support for them to grow their careers with our organization. Our Talent is proud to work here.

JOB SUMMARY:

The Security Manager is responsible for ensuring the safety of all guests, employees, and assets while delivering authentic service that guests will talk about.

JOB RESPONSIBILITIES:

• Overseeing the operations of the Security Department
• Planning, directing, coordinating, controlling and staffing all activities of the Security team while creating and maintaining a positive work environment.
• Implement emergency action plans responding to security breaches, natural disasters, power outages, and medical emergencies.
• Maintaining a courteous, cooperative, authentic and professional environment for guests and staff
• Interacting with guests and associates on a regular basis in public areas for quality assurance
• Using effective problem resolution tactics to address guest issues
• Gathering and assessing information that may impact the security and safety of personnel and the profitability or reputation of the hotel
• Understanding the nature of security risks in the business environment and the application of appropriate financial and managerial controls to mitigate the risk
• Operating ethically to protect the image of the business
• Ensuring that the Security Team is responding rapidly to requests for emergency and non-urgent assistance in a professional and hospitable manner
• Serve as a primary liaison to threat assessment teams for incidents that may escalate to violence, including difficult terminations, public demonstrations, and other threat assessment casework.
• Providing appropriate assistance regarding guest or employee incidents/accidents
• Communicating effectively, giving direction, support, timely feedback and recognition of performance
• Working quickly and independently to resolve operational and/or guest issues when necessary, ensuring proper follow through with appropriate manager(s)
• Assisting with adherence to the annual budget

SKILLS AND EDUCATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required

• At least 2 years of hotel security leadership experience required
• 4-star or 4-diamond hotel property experience preferred
• High degree of emotional maturity and the ability to calmly facilitate the appropriate resolution
• Must have the ability to act quickly and exercise judgment under pressure/conflict situations
• Ability to work independently and make sound decisions with relatively little input
• Ability to demonstrate integrity and maintain principles under internal and/or external pressure
• Demonstrated ability to handle emergency and/or stressful situations in a calm, professional manner
• Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice
• Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact and diplomacy
• Ability to use logic to define the problem, collect information, establish facts, draw valid conclusions, interpret information and deal with abstract variables for unique or unfamiliar situations
• Computer experience with MS Office, MS Shift, and Saflok key system. Biometric key cabinets a plus.
• Ability to read, comprehend and write simple instructions and/or short correspondence and memos
• Ability to move throughout the hotel (standing, walking, kneeling, bending) for extended periods of time
• Must be willing and can work a varied schedule that includes nights and weekends

QUALIFICATIONS:

Ability to perform essential job duties with or without reasonable accommodation and without posing a direct threat to the safety or health of employee or others. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Note: The responsibilities associated with this job could change from time to time in accordance with Hotel Californian’s business needs. As a team player, I may be required to perform

Foley Entertainment Group, LLC. is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to HR@vegasgoldenknights.com to let us know the nature of your request. This employer participates in E-Verify EOE/AA/Disabled/Vets Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

36 State St, Santa Barbara, CA 93101, USA