Security Manager Job at Jubitz in Portland

Job Type

Full-time

Description

Responsible for overseeing daily security operations across Jubitz Corporation's property to ensure the safety of guests, employees, and assets. This role manages a team of security personnel, ensures compliance with regulatory standards, provides ongoing training, and emphasizes de-escalation strategies to maintain a safe and welcoming environment. This role requires strong leadership and management skills, a proactive and detail-oriented approach, and the ability to develop and mentor security staff while maintaining excellent working relationships across departments.

• Wage: Salaried(depending on experience)
• Schedule: Varied
• Work Status: Full-Time
• Location: Portland

Essential Functions and Responsibilities

Leadership and Team Development

• Hire, train, and supervise security team to ensure compliance with job duties, safety standards, company policies, and professional certifications.
• Prepare weekly schedules and ensure adequate coverage across the 24/7 operation, including during peak business hours and special events.
• Foster a positive and professional team culture that aligns with the company's mission to provide "World-Class Customer Experiences."
• Conduct regular performance evaluations and provide feedback to team members.
• Stay updated on security industry standards and implement best practices.

Operational Management

• Conduct routine patrols of the property, including buildings and grounds, to monitor and address potential security risks.
• Develop Monitor and update security procedures, ensuring adherence to best practices and company standards.
• Oversee the maintenance, registration, and readiness of security vehicles.
• Analyze security reports to identify patterns and implement preventive measures.

Incident Response and De-Escalation

• Respond promptly and professionally to security incidents, customer complaints, and emergencies, utilizing de-escalation strategies.
• Address and resolve verbal and physical confrontations while maintaining composure and professionalism.
• Provide support during employee escorts, crowd control, and other high-demand situations.
• Ensure timely and accurate documentation of incidents, including theft, damage, and suspicious activity.
• Analyze security reports to identify patterns and implement preventive measures.

Compliance and Training

• Ensure security staff comply with DPSST certification and OLCC regulations, maintaining current
• Provide ongoing, relevant, and up-to-date training programs to ensure security officers are equipped to handle their responsibilities, focusing on safety, customer service, conflict resolution, de-escalation techniques, and emergency response.
• Oversee and ensure team compliance with DPSST and OLCC regulations.
• Maintain CPR/First Aid certification and ensure team readiness to administer basic medical assistance if needed.

Customer Service and Collaboration

• Build strong working relationships with other managers to support overall business operations.
• Collaborate with department managers to address security needs and enhance interdepartmental cooperation.
• Investigate customer complaints and feedback, leveraging comment cards as training tools to improve service.
• Organize and ensure proper security coverage for special events.

Administrative Responsibilities

• Ensure accurate record-keeping and reporting of security operations, as well as customer and employee incidents and accidents.
• Track and manage security logs, including truck counts.
• Prepare and monitor employee timecards.
• Maintain accurate and up-to-date security manuals and documentation.

Requirements

Required Skills:

• High school diploma or GED required
• Bachelor's degree in security management, criminal justice, or related field preferred.
• Minimum of three years in security management, law enforcement, or military, with a solid understanding of security principles.
• DPSST Executive Manager license (obtainable within 30 days).
• CPR/First Aid certification (obtainable within 60 days).
• OLCC Card (obtainable within 30 days).
• Valid Class C Driver's License required (State of Oregon or Washington) with acceptable Motor Vehicle Record.

Desired Skills:

• Strong leadership and team management skills, including training and coaching.
• Exceptional organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Computer proficiency, including Microsoft Office and security technologies.
• Flexibility to work outside of regular business hours for emergencies.
• Strong communication skills for effective interaction with team members and the public.
• Proficiency in de-escalation techniques and conflict resolution.
• Strong observational skills to identify and assess security risks.
• Ability to remain calm and professional in high-stress situations.
• Knowledge of safety protocols and emergency response procedures.
• Commitment to fostering a culture of safety, professionalism, and customer satisfaction.