Coastal Health is hiring: Office Manager in Orange Park

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Overview:

Description

Position: Office Manager

Location: Coastal Health Primary Care

Overview:

Coastal Health Primary Care is seeking a dynamic and experienced Office Manager to oversee the daily operations of our medical office. This role is essential in ensuring smooth administrative workflows, managing staff performance, and maintaining an exceptional patient experience.

Key Responsibilities:

• Uphold and embody the DREAM values in all aspects of leadership and operations.
• Supervise and support daily activities of front office staff, medical assistants, referral coordinators, and other team members.
• Lead daily huddles focused on motivation, staffing, scheduling, and key updates to ensure a successful day.
• Manage daily patient flow, new patient referrals, and overall patient retention strategies.
• Serve as the liaison between clinical support staff and the home office, communicating updates and sharing key information.
• Oversee provider schedules and time off, ensuring adequate coverage and efficient operations.
• Ensure staffing levels are aligned with budgetary goals and MGMA baseline recommendations.
• Manage payroll, employee time off, and attendance records.
• Regularly review and complete the Manager Quick Start Guide to ensure best practices are consistently applied.
• Maintain efficient administrative operations to ensure excellent patient service and satisfaction.
• Monitor and coordinate maintenance or replacement of office furniture and medical equipment as needed.
• Oversee the organization and maintenance of medical records and administrative paperwork.
• Ensure timely and accurate processing of medical billing and insurance claims, and manage patient balances and statements.
• Stay up to date with HIPAA regulations, employment law changes, and other relevant healthcare compliance requirements.
• Recruit, onboard, train, and evaluate staff performance and adherence to company policies.
• Support and ensure compliance with all safety, quality improvement, infection control, accreditation, and regulatory requirements.
• Manage office and medical supply inventory, place supply orders, maintain par levels, and follow FIFO (First In, First Out) practices for inventory rotation.
• Coordinate product transfers between locations and document all inventory movements.
  
  

Qualifications:

• Proven experience in a medical office leadership role, preferably as an Office Manager or similar.
• Strong knowledge of medical office operations, billing, compliance, and staff management.
• Excellent communication, leadership, and problem-solving skills.
• Ability to multitask and manage competing priorities in a fast-paced healthcare setting.
  
  

Qualifications

Education: Bachelor's degree preferred, preferably with coursework in health care administration.

Experience: Minimum three - five years of healthcare experience required, including one year of management or specific leadership experience in health care.

Knowledge:

Performance Requirements:

• Knowledge of medical practices, terminology, and reimbursement policies.
  
  

Skills:

• Skill in planning, organizing, delegating, and supervising.
• Skill in evaluating the effectiveness of existing methods and procedures.
• Skill in problem solving.
• Skill in verbal and written communication.
  
  

Abilities:

• Ability to read, interpret, and apply policies and procedures.
• Ability to set priorities among multiple requests.
• Ability to interact with patients, medical and administrative staff, and the public effectively.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Hospitals and Health Care

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