Pacifica Hotels is hiring: Night Desk Clerk in Hermosa Beach

Quality Inn & Suites in Hermosa Beach is searching for a Night Desk Clerk to join the team! The Night Desk Clerk will be responsible for assisting guests in all guest services related functions. The Night Desk Clerk will also be responsible for closing hotel books at night by running night audit final after insuring all revenues are in balance nightly.

Core functions of the position, but are not limited to the following;
• Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests.
• Communicate effectively with guests and fellow team members.
• Greet arriving guests and complete established check-in procedures on a daily basis in order to ensure that guests are fully satisfied.
• Facilitate guest departures on a daily basis by following established procedures in order to close guest accounts and determine future room availability.
• Regularly calculate and/or post monies, receipts, guest accounts and other forms of credit using proper cash handling methods and established procedures in order to present the guest with accurate hotel charges upon check-out.
• Courteously answer inquiries and accept reservations, both in person and over the phone, by utilizing PHC’s reservation guideline. Accurately and professionally communicate hotel rates and information, utilize suggestive selling techniques, demonstrate advantages and create value for our guests.
• Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone.
• Operate the PBX equipment by accepting incoming calls and assisting out-going calls, setting wake-up calls and communicating to guests to ensure timely and efficient service.
• Control and balance cash and credit transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel policy.

Health Benefits, Travel Perks & More
401k, Vacation and Sick Leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation. We also encourage quarterly team building and giving back to the communities in which we work through regular volunteering, and select charity promotions throughout the year.

Pay Range: $17.00-$19.00/hr.

Qualifications Experience

Preferred

Work Experience: • Minimum of 2 years of hotel front desk experience preferred.

Professional Skills • Proficiency in MS Office Suite • Experience with hotel operations software sales programs • Skillful in project planning/ tasks and able to prioritize projects/ task

Personal Skills • Highly organized and efficient • Pro-active and results driven • Ability to adapt and demonstrate flexibility • Leads by example and with integrity • Excellent communicator and team motivator • Business-like, socially engaged, passionate, expressive demonstrating a positive attitude

Behaviors

Preferred

Team Player : Works well as a member of a group

Loyal : Shows firm and constant support to a cause

Dedicated : Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

Job Security : Inspired to perform well by the knowledge that your job is safe

Self-Starter : Inspired to perform without outside help

Growth Opportunities : Inspired to perform well by the chance to take on more responsibility

Flexibility : Inspired to perform well when granted the ability to set your own schedule and goals

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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