Online Operations Associate Job at Jobs for Humanity in New York

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About This Position

We are currently seeking a highly skilled Online Operations Associate to join a dynamic team and ensure partners enjoy a seamless and delightful experience. If you possess excellent technical and customer service skills, we want to hear from you.

This is a contract position.

Job Responsibilities

• Communicating with customers via email to promptly resolve partner issues within established time frames.
• Escalating complex issues to various cross-functional teams and monitoring escalations for end-to-end case management.
• Documenting customer interactions and resolution paths, creating documentation for proactive and reactive issue resolution.
• Maintaining a high level of customer satisfaction by providing timely and effective support.

Skills/Requirements

• 2+ years of experience in Operations, Account, and Customer Support, with proficiency in Excel and data analysis leveraging SQL.
• Experience with Zendesk ticketing system
• Experience in the media industry.
• Strong written and verbal communication skills.
• Outstanding customer service skills and the ability to build rapport with customers.
• Strong interpersonal skills and the ability to work collaboratively in a team environment.

Why should you apply?

• Remote opportunity for residents in NY, Baltimore, and Boston.
• Expand your technical and customer service skills, explore APIs, and gain insights into the media industry.
• Join a dynamic team, utilize advanced tools like Intercom, and elevate digital customer experiences.

Pay Range

• $25-$27 per hour

YUPRO Placement is the nation's leading skills-first placement firm connecting forward-thinking employers, community organizations, and traditionally overlooked talent to drive businesses forward. Since 2014, we have trusted companies of all sizes and sectors to deliver strategic, skills-based hiring solutions, providing access to diverse, career-ready talent from an exclusive network of nonprofits and upskilling partners. We create higher-wage job opportunities for talent skilled through alternative routes, promoting true career and economic mobility for the National Opportunity Workforce. Learn more at yupro.com.

All your information will be kept confidential according to EEO guidelines.

Additional Details

• Seniority level: Entry level
• Employment type: Contract
• Job function: Management and Manufacturing
• Industries: Non-profit Organizations

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