Student Employee-SHSU Online-Operations Job at Sam Houston State University in H

Overview

Nature & Purpose of Position: 28 Hours per week will be within Monday through Friday 8 – 5. SHSU Online Operations student assistants work in a positive, structured, team centered environment. This position provides support to the Online Operations department in a variety of areas, including but not limited to administration, faculty development, and course development. They might also assist by inserting captions, creating transcripts, and working with audio edits associated with various videos and multimedia. The student assistant will communicate with internal (faculty and staff) and external customers via email and/or chat communications. Direction, guidance, and support will be provided as needed.

Primary Responsibilities

• Complete assigned support requests in a timely manner while ensuring that all quality customer service standards are upheld
• Work collaboratively with other team members and SHSU Online staff to ensure the successful completion of assigned support requests
• Demonstrate excellent interpersonal, communication, and organizational skills
• Prioritize responsibilities to meet requested due dates
• Work with Microsoft 365 apps (including Teams)
• Complete regularly assigned training and quality assurance protocols successfully
• Perform other related duties as assigned

Other Requirements for the Position

You must be currently enrolled as a student at Sam Houston State University taking at least 6 credit hours to be eligible for this position. The position is located off-campus at SHSU University Plaza (1 Financial Plaza, Huntsville, TX).

The selected candidate will be expected to:

• Adhere to all University Policies and Procedures
• Work collaboratively in a team setting to accomplish tasks in an ever-changing environment
• Demonstrate responsibility and punctuality
• Leverage knowledge from experience, college level courses, and departmental training
• Exhibit flexibility to learn new concepts/strategies
• Maintain privacy and confidential information

Open Date

09/12/2025

Contact

Dr. Madelyn Kilgore (Associate Dir Online Instructional Development & Support)

(936) 294-2440

madelyn@shsu.edu

EEO Statement

Sam Houston State University is an Equal Employment Opportunity Employer and Smoke/Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, national origin, sex, religion, age, disability, or protected veteran status. The University takes seriously the initiative to ensure equal opportunity in the workforce and to comply with Title VII as interpreted by the U.S. Supreme Court. Sam Houston State University is an “at will” employer. Employees with a contract will have additional terms and conditions. Security-sensitive positions at SHSU require background checks in accordance with Education Code §51.215.

Annual Security and Fire Safety Report