Online Account Opening Associate I Job at First Interstate Bank in Billings

Online Account Opening Associate I page is loaded## Online Account Opening Associate Ilocations: Sioux Falls, SD: Billings, MT: Bellevue, NEtime type: Full timeposted on: Posted Todayjob requisition id: 2025-13888## ***\*\*If you are a current FIB employee, please apply through the Career Worklet in the*** ***.***This position can be located at Sioux Falls, SD Downtown, Bellevue, NE Galvin Rd. S. and Great West Center in Billings, MT. **What’s Important to You** We know your career is just one aspect of a meaningful, complex, and demanding life. That’s why we designed our compensation and benefits package to provide employees and their families with as much choice as possible.* Generous Paid Time Off (PTO) in addition to paid federal holidays.* Child Care Assistance Program for eligible dependent(s).* Exercise reimbursement program for employees.* The health and happiness of the places we call home matter to us. Learn a little more about what we do for the and why we want YOU to be a part of it.We encourage you to apply. Reach for what you want and tell us why your work ethic and willingness to learn make you a natural fit for **#TeamFirstInterstate.** **SUMMARY** The Online Account Opening Associate I provides bank operation services for First Interstate Bank's Online Account Opening (OAO) delivery service while supporting and assisting existing and new clients with their experience through First Interstate Bank's website or mobile application. This position may also be a resource to support branches in their efforts to provide accurate, prompt, and courteous service to their clients regarding their Deposit Accounts associated with the OAO process. **ESSENTIAL DUTIES AND RESPONSIBILITIES*** Reviews online account application statuses.* Validates document accuracy in the core operating system.* Facilitates accurate transactional entries.* Follows up and reports on missing documentation and information.* Mails out Account Agreements to correct signature card(s) (if applicable).* Manages, reviews, and/or cancels incomplete applications and Auto-declined applications.* Critically evaluates information gathered from risk prevention sources and ensure consistency.* Verifies interest rates are correct for newly established OAO accounts.* Validates and manage OAO account funding and chargebacks (ACH or credit/debit cards).* Orders Debit Cards and/or checks for new OAO accounts (if applicable).* Works with partner vendors to make sure operational processes and infrastructure are viable.* Works with the Analytics team and Product Manager to ensure proper reporting and analytics requirements are defined and supported by the business requirements* Reviews compliance required documentation exists and for accuracy.* Provides exceptional customer service including responding to internal and external customer inquiries, troubleshooting, and resolving issues in a timely manner.* Actively looks for and identifies possible risks and fraudulent activities.* Works effectively in team environment and promote actively listening, eliciting information, comprehending individual issues/needs, and recommending solutions.* Navigates multiple computer systems, applications, and utilize search tools to find information.* Performs other job-related duties, special projects, upgrades, and conversions as assigned by management.**QUALIFICATIONS** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. **KNOWLEDGE, SKILLS AND ABILITIES*** Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.* Ability to write routine reports and correspondence.* Ability to speak effectively before groups of customers or employees of organizations.* Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.* Ability to compute rate, percent, and to draw and interpret bar graphs.* Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.* Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.* Responsible for adhering to operational controls and compliance with all required regulations and policies such as Reg CC, Reg D and DD, the Bank Secrecy Act (BSA) and Office of Foreign Assets Controls (OFAC) and all other Regulations to ensure the safety and soundness of all transactions related products and services.**EDUCATION AND/OR EXPERIENCE*** High School Diploma or General Education Degree (GED) required* Associate's Degree preferred* less than 1 year related experience, training, and/or equivalent combination of education and experience required**PHYSICAL DEMANDS AND WORKING ENVIRONMENT** The physical demands and work environment are representative of those that must be met or encountered to successfully perform the essential functions of the job. In compliance with the Americans with Disabilities Act, the company provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.* Dexterity of hands/fingers to operate computer keyboard and mouse - Frequently* Sitting - Frequently* Standing - Occasionally* Noise Level - Moderate* Typical Work Hours - M-F (8-5)* Regular and Predictable Attendance - Moderate## ***\*\*If you are a current FIB employee, please apply through the Career Worklet in the*** ***.***is an equal opportunity employer committed to a diverse workforce and a barrier-free employment process. Employment is based solely on an individual's merit and qualifications directly related to the position. We do not discriminate on the basis of race, color, religion, national origin, ancestry, pregnancy status, sex, age, marital status, disability, medical condition, or any other characteristics protected by law. We make all reasonable accommodations to meet the obligations set forth under the Americans with Disabilities Act (ADA) and state disability laws.In order to ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974, and Title I of the Americans with Disabilities Act of 1990, as amended, individuals that require accommodation in the job application process for a posted position may contact us (406)255-5485, Monday through Friday, 8 am to 5 pm MST or email us at careers@fib.com.***All applicants must pass pre-employment screenings including a background check. First Interstate BancSystem participates in E-Verify which will require new employees to verify their identity and employment eligibility through the internet-based system operated by the Social Security Administration (SSA) and the Department of Homeland Security (DHS).***E-Verify Notice or Right to Work Notice or #J-18808-Ljbffr