Associate Director, Online Program Management Job at The University of Chicago i

Overview

Department: Booth Executive Education: Marketing 2.1

The University of Chicago Booth School of Business is the second-oldest business school in the U.S. and a leading influence in business education and practice. Since 1898, the school has produced ideas and leaders that shape the world of business. Booth offers a rigorous, discipline-based approach to business education that transforms students into confident, effective leaders prepared to face tough challenges. Booth has campuses in Chicago (two), London, and Hong Kong, with state-of-the-art learning environments across all locations. Booth claims: an unmatched faculty; degree and open enrollment programs on three continents; a global alumni network of nearly 56,000; and strong corporate relationships that provide lifelong career opportunities. As part of the University of Chicago, Booth shares the University’s core values and emphasizes questioning ideas and seeking evidence. Seven Booth faculty members have won Nobel Prizes for these ideas. For more information about the University of Chicago Booth School of Business, please visit the Booth site.

Job Summary

The Associate Director, Online Program Management oversees a portfolio of six (and growing) online programs, driving design, coordination, logistics, and faculty engagement to ensure program health and an excellent participant experience in Canvas. The role leads end-to-end delivery, including live virtual execution, Canvas build and maintenance, enrollment and performance reporting, and financial tracking in partnership with Accounting, and collaborates closely with the Senior Associate Director, Program Innovation and Success, faculty, and cross-functional teams (Marketing, Sales, Enrollment) as well as third-party vendors.

Responsibilities

• Owns end-to-end delivery of online programs. Oversees readiness checks, timelines, logistics, live session hosting, communications, issue resolution, and post-program reviews, ensuring a seamless participant and faculty experience.
• Serves as the central liaison for participants, faculty, vendors, and internal teams, guiding each program from kickoff through wrap-up with professionalism and executive presence.
• Builds and manages program infrastructure. Maintains and standardizes schedules, checklists, templates, and communications to drive consistency and efficiency across a growing portfolio.
• Coordinates faculty engagement. Aligns teaching schedules, materials, and support resources to program timelines and standards.
• Stewards program performance and impact. Monitors enrollment funnels, attendance, engagement, and completion metrics, and collaborates with Marketing, Sales, and Enrollment to meet participant targets.
• Oversees program financials. Tracks budgets against plan; reconciles enrollments, discounts, transfers, and refunds; and proactively flags risks to Finance/Operations.
• Delivers learning platforms with precision. Builds, publishes, and maintains Canvas sites, including modules, assignments, rubrics, grading schemes, and release conditions, tailored to each program.
• Hosts high-impact virtual sessions. Produces and manages Zoom meetings and webinars, including breakout rooms, recordings, captions, and real-time troubleshooting.
• Elevates feedback into action. Designs and distributes Qualtrics surveys, delivers dashboards and reporting, and translates data into clear, actionable recommendations for continuous improvement.
• Provides in-depth knowledge in developing executive or professional degree programs and/or curriculum. Implements plans for executive or professional degree programs and initiatives and acts as a liaison between the program and program participants.
• Resolves problems or questions referred by program staff, University administrators, or other contingencies.
• Performs other related work as needed.

Minimum Qualifications

Education: Minimum requirements include a college or university degree in related field.

Work Experience: Minimum requirements include knowledge and skills developed through 5-7 years of work experience in a related job discipline.

Certifications: ---

Preferred Qualifications

Education:

• Bachelor’s degree.
• Master’s degree.

Experience:

• At least five years of experience delivering online programs in executive education, online education, or corporate learning and development.

Technical Skills or Knowledge:

• Advanced proficiency with Canvas LMS (modules, assignments, gradebook/rubrics, sections) and Zoom live production.
• Qualtrics or another survey tool experience, including survey design, logic, distributions, dashboards /reporting.
• Data fluency (Excel/Google Sheets) and clear written/verbal communication.

Preferred Competencies

• Strong customer-focused mindset, business acumen, strategic thinking, analytical and interpersonal skills with the ability to influence a variety of stakeholders at all levels in a matrixed, cross-functional environment.
• Confident virtual facilitation and on-camera hosting with senior/executive audiences.
• Familiarity with budgeting and financial tracking; comfort collaborating with accounting.
• An abundance of curiosity and a strong desire to learn.

Working Conditions

• This position is currently expected to work a minimum three days per week in the office.

Application Documents

• Resume/CV (required)
• Cover Letter (required)

When applying, upload the document(s) via the My Experience page, in the section titled Application Documents of the application.

Job Family

Academic Affairs

Role Impact

Individual Contributor

Scheduled Weekly Hours

37.5

Drug Test Required

No

Health Screen Required

No

Motor Vehicle Record Inquiry Required

No

Pay Rate Type

Salary

FLSA Status

Exempt

Pay Range

$75,000.00 - $89,000.00

The included pay rate or range represents the University’s good faith estimate of the possible compensation offer for this role at the time of posting.

Benefits Eligible

Yes

The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in the Benefits Guidebook.

Posting Statement

The University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, or expression, national or ethnic origin, age, disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University’s Notice of Nondiscrimination. Applicants needing reasonable accommodation should contact the university.