SSA Group
Overview General Manager, Retail Operations at SSA Group. SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue opportunities for partners across the United States.
While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required. Position Title: General Manager Reports to: Regional Vice President and District Manager Responsibilities
Serve as liaison between SSA Group and client, maintaining an excellent relationship and ensuring client and customer satisfaction. Oversee Retail Operations Manager, Unit Controller and employee team. Ensure all Retail functions and oversight are met or exceeded by Operations Manager. Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client. Maintain knowledge and implementation of contract between SSA Group and Client with professional discretion. Host all meetings for senior staff employees. Conduct training sessions as needed, ensuring each manager is properly trained. Support progressive discipline documentation in the field with management and staff. Ensure fiscal deadlines are met to HQ. Manage final check on all invoices processed through the account in a detailed, consistent, and timely manner. Maintain close relationship with direct client report and the client’s staff to ensure a positive working relationship. Attend Client meetings and report monthly (or as dictated) to the Regional Manager(s)-District Manager. Provide precise reports to the Regional District Manager for cash reconciliation, flash reporting, item analysis, monthly inventory, and payroll percentages. Contribute to long-range planning for all Retail programs. Remain knowledgeable of and manage in accordance with all applicable local, state, and federal laws. Uphold and demonstrate a complete understanding of company policies and procedures. Perform other tasks deemed necessary. IDEA + Belonging
Promote an inclusive and supportive approach within the Brand team, with networking across all units. Remove barriers and empower growth and opportunity for team members at all levels. Lead by example through Sustainability/Conservation efforts and apply knowledge in business contexts. Engage with SSA/Unit in driving community engagement and opportunities to give back. Job Requirements
Strong interpersonal and communication skills for clear articulation to client and HQ personnel. Proven leadership skills with emphasis on team building and development, fostering partnerships. Excellent problem solving and decision-making abilities, organized and detail-oriented. Financial management, merchandising, analytical, planning and leadership skills. Flexibility to adapt in a fast-paced environment. Computer literacy for basic office functions. Ability to work varied hours, including nights, weekends and holidays, as needed. Previous Experience
Two to five years of retail management experience in cultural, iconic, amusement or museum settings preferred. Experience with retail gifts, financial statements, building projects, contract and client management, personnel management and development, and strong communication and computer skills. All education backgrounds accepted; must be 18 or older. Compensation And Benefits
Full-Time, Exempt Final compensation determined by experience, education, and internal equity Bonus eligible based on company guidelines Medical, Dental, Vision, Life Insurance and other voluntary benefits Participation in a 401(k) program with a 15% company match (eligible after one year) Disability coverage; paid leave options including Birthing and Parental leave where applicable Paid time off policies and other leave benefits as described in the posting $75 monthly cell phone stipend Accrued paid sick leave as per state law Seniority level
Mid-Senior level Employment type
Contract Job function
Management Manufacturing Industries
Hospitality SSA Group is an equal opportunity employer. We embrace diversity and inclusion in our hiring practices.
#J-18808-Ljbffr
While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required. Position Title: General Manager Reports to: Regional Vice President and District Manager Responsibilities
Serve as liaison between SSA Group and client, maintaining an excellent relationship and ensuring client and customer satisfaction. Oversee Retail Operations Manager, Unit Controller and employee team. Ensure all Retail functions and oversight are met or exceeded by Operations Manager. Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client. Maintain knowledge and implementation of contract between SSA Group and Client with professional discretion. Host all meetings for senior staff employees. Conduct training sessions as needed, ensuring each manager is properly trained. Support progressive discipline documentation in the field with management and staff. Ensure fiscal deadlines are met to HQ. Manage final check on all invoices processed through the account in a detailed, consistent, and timely manner. Maintain close relationship with direct client report and the client’s staff to ensure a positive working relationship. Attend Client meetings and report monthly (or as dictated) to the Regional Manager(s)-District Manager. Provide precise reports to the Regional District Manager for cash reconciliation, flash reporting, item analysis, monthly inventory, and payroll percentages. Contribute to long-range planning for all Retail programs. Remain knowledgeable of and manage in accordance with all applicable local, state, and federal laws. Uphold and demonstrate a complete understanding of company policies and procedures. Perform other tasks deemed necessary. IDEA + Belonging
Promote an inclusive and supportive approach within the Brand team, with networking across all units. Remove barriers and empower growth and opportunity for team members at all levels. Lead by example through Sustainability/Conservation efforts and apply knowledge in business contexts. Engage with SSA/Unit in driving community engagement and opportunities to give back. Job Requirements
Strong interpersonal and communication skills for clear articulation to client and HQ personnel. Proven leadership skills with emphasis on team building and development, fostering partnerships. Excellent problem solving and decision-making abilities, organized and detail-oriented. Financial management, merchandising, analytical, planning and leadership skills. Flexibility to adapt in a fast-paced environment. Computer literacy for basic office functions. Ability to work varied hours, including nights, weekends and holidays, as needed. Previous Experience
Two to five years of retail management experience in cultural, iconic, amusement or museum settings preferred. Experience with retail gifts, financial statements, building projects, contract and client management, personnel management and development, and strong communication and computer skills. All education backgrounds accepted; must be 18 or older. Compensation And Benefits
Full-Time, Exempt Final compensation determined by experience, education, and internal equity Bonus eligible based on company guidelines Medical, Dental, Vision, Life Insurance and other voluntary benefits Participation in a 401(k) program with a 15% company match (eligible after one year) Disability coverage; paid leave options including Birthing and Parental leave where applicable Paid time off policies and other leave benefits as described in the posting $75 monthly cell phone stipend Accrued paid sick leave as per state law Seniority level
Mid-Senior level Employment type
Contract Job function
Management Manufacturing Industries
Hospitality SSA Group is an equal opportunity employer. We embrace diversity and inclusion in our hiring practices.
#J-18808-Ljbffr