Front Office Assistant - ENT Job at Florida Medical Clinic Orlando Health in Wes

Overview

Join to apply for the Front Office Assistant - ENT role at Florida Medical Clinic Orlando Health.

Position Title: Front Office Assistant
Status: Full Time
Department: ENT
Location: Location must be willing to travel to three locations: Wesley Chapel, Brandon, Dale Mabry.

Job Summary

The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

Responsibilities

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, including obtaining required pre-certification and authorization for office visits when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department-specific policies and procedures.
• Adheres and assures compliance with Orlando Health and OHPE policy, procedures, and value statements.
• Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrates a Commitment to Excellence and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists billing service as requested.

Education/Training

• High School graduate or equivalent.

Licensure/Certification

• None.

Experience

• Six (6) months experience in a clerical office, or general business, and/or customer service setting.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other
• Industries: Hospitals and Health Care