Senior Helpers of West Houston is hiring: Office Manager in Houston

Lead your office team to success! As our Office Manager, your role is to oversee multiple tasks related to overall office operations. This individual will coordinate general office functions, supporting Marketing, scheduling, maintaining physical and electronic files, assisting with billing and payroll, supporting other departments and functions, and may be expected to work closely with each administrator to coordinate office supplies, equipment, space, etc.

Enjoy Our Job Benefits:

• 401(k) matching
• Health Insurance
• Dental Insurance
• Vision Insurance
• Short term & Long-term Disability
• Paid Time Off
• Pay On Demand
• Bonus structure

What Will Our Office Manager Do?

Customer Service

• Ensure all communication is sent in a timely manner according to policy
• Answer and screen incoming phone calls in a pleasant, courteous manner
  
• Follow-up with the hot and cold leads and map them into the CRM journey to increase the conversion rates.
• Input client leads into home care software, and create and send client welcome packets and prospect information

Billing – Accounts Receivable & Payable

• Ensure invoices are completed accurately, timely, and according to company policy.
• Maintain all necessary records related to Long Term Care (LTC) and Medicaid/Governmental programs.
• Monitor employee pay rates and hours to ensure accuracy. Comply with garnishments as required.
• Recording incoming checks and monitor the outstanding receivables on a continual basis to make sure accounts receivable is not behind. Follow up on receivables per company policy.
• Record incoming bills and invoices and allocate to the correct month. Pay invoices according to the due date.

Payroll & Recruitment

• Collect and organize time sheets and verify/reconcile against scheduling calendar in home care software; track late, missing, and incorrect time sheets.
• Complete caregiver and internal payroll according to schedule.
• Assist with billing and payroll functions to meet company deadlines.
• Review time sheets for any significant change in client status and indicate in the caregiver notes section and properly document the information
• Complete caregiver reference checks and criminal background checks
• Create new hire packets and employee handbooks
• Verify complete caregiver information in the file after hiring
• Input caregiver information into home care software

HR

• Support with hiring caregivers. Leveraging hiring portals and local sources to place vacancies, shortlisting candidates, making outreach, set-up interviews, and execute on boarding.
• Support with the training of caregivers at the center of excellence.
• Be on callto receive information on the change of caregiver schedule and update the client. Accordingly, liaise between caregiver and client to ensure smooth delivery of service.

Marketing

• Assist in coordinating and managing various marketing and advertising materials and tools, including social media, digital marketing, direct mail, and print ads, with assistance from theFranchisor’s Marketing team.

Clerical

• Prepare client and caregiver files including Care Plan Binders, Client Welcome Packets, Employment Paperwork, and other documentation
• Perform general office functions such as sorting mail, data input, and file maintenance, ensuring all information is properly filed, organized, and easily accessible
• Complete other duties and responsibilities as assigned.
• Be up to date with the alternate administrator training and complying with the requirements of continuing education.

This job description may be modified at any time. Other duties and responsibilities may be assigned.

We Would Like Our Office Manager to Have:

• A Minimum of at least two years of working in an office environment in an organizational setting with some marketing background.
• Ability to communicate pleasantly and effectively with clients and internal staff
• Experience with a variety of the field’s concepts, practices, and procedures
• Excellent interpersonal and communication skills with clients and internal staff.
• Proficient with standard office equipment
• Proficient with Microsoft software (M.S. Word, PPT, and Excel)
• Tech-Savy with digital marketing tools.
• Team player, excellent verbal and communication skills, adaptable in different situations, possesses excellent client interaction skills
• Passionate about Senior Care

Why Work for Senior Helpers?

• Great Place to Work Certified—91% of our employees say Senior Helpers is a great place to work. We understand that our employees are with us to keep our business running and moving forward.
• Autonomy—We encourage our team members’ independence and believe in our team to complete their job duties without micromanaging
• Task Variety—We provide an engaging workday that uses your various skill sets to avoid monotony

About Senior Helpers:

Since 2002, Senior Helpers has been the nation's premier provider of in-home senior care, with locations all across the country. Our services range from specialized care for those with chronic diseases to companion services for seniors looking for assistance with daily activities. Our mission is to provide compassionate care and improve the quality of life for our clients, their families and our employees.

We are proud to be an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state and local news.