Amazon Jobs is hiring: Senior Operations Manager, Amazon Air in Fort Worth

Overview

At Amazon, we strive to be the most customer-centric company on earth. The Air Hub Senior Operations Manager has complete responsibility for inbound, outbound, package sortation and ramp operations or a functional process responsibility within the hub on a specified shift or across multiple shifts.

Responsibilities

• Lead and manage the outbound, inbound, package sortation and ramp operations within the Air Hub
• Responsible for the overall safety, quality, performance and customer experience of the shift
• Carry out supervisory responsibilities in accordance with the organization’s policies and procedures
• Accountability for meeting and exceeding operational goals
• Strategic planning and forecasting; appraise performance; reward and discipline employees; resolve problems; and address staffing needs
• Mentor, train and develop teammates for career progression and learning
• Ability to develop and share best practices across the shifts and network
• Develop and implement processes required to support hub launch
• Drive process improvements and sustain proactive alignment with explosive growth while motivating others to meet deadlines in a fast-paced environment

Additional Job Elements

• Lift and move totes up to 49 pounds each
• Regular bending, lifting, stretching and reaching (below the waist and above the head)
• Walking in the building and around the area with high frequency (facilities are over a quarter mile in length)
• Must be able to stand/walk for up to 10-12 hours
• Work in environments with variable noise levels, lighting conditions and temperature variation
• Able to access all areas of the building; ascend/descend ladders, stairs, gangways safely

Eligibility Requirements

• Unescorted access privileges to airport security identification display areas (SIDA) and ability to pass security screening as required by FAA, DHS, and TSA
• Must secure appropriate airport authority and/or US Customs security badges, if applicable
• Safety-sensitive position requiring unimpaired skills and judgment; eligible for mandatory pre-employment and, where permitted, post-hire drug testing

Qualifications

• A completed Bachelor’s Degree
• Direct experience managing and leading an operation (Gateway, Warehouse, Ramp, Fulfillment Center, Sort Center, etc.)
• Experience with performance metrics, process improvement, and Lean techniques
• Ability to work overnights and may require weekends

Preferred qualifications

• Bachelor’s degree in Engineering, Operations, or a related field
• 3 years of management experience in manufacturing, production or distribution
• 3 years of air cargo/3P integrator ramp experience
• 2 years of Amazon Sort Center operations management experience
• Experience operating in an automated package sortation environment
• Experience leading process improvements through Lean, Kaizen, and Six Sigma
• Previous facility launch experience with Amazon
• Ability to thrive in ambiguous environments and meet deadlines
• Strong verbal and written communication skills
• Analytical mindset with data-driven problem solving
• Proven track record of ownership and results
• Willing to relocate and travel to Amazon Gateways or Regional Air Hub sites as needed
• Experience with Amazon Kiva systems or automated facilities
• Interest in developing a long-term career through assignments across multiple operational buildings

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $121,500/year in our lowest geographic market up to $200,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Depending on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.