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Planet Fitness

Overnight Closer Job at Planet Fitness in Moorhead

Planet Fitness, Moorhead, MN, United States, 56563

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Job Title: Customer Service Representative

Reports to: Club Manager

Status: Full Time/Part Time/Non-Supervisor/Non-Exempt

Job Summary

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

Essential Duties and Responsibilities

  1. Greet and meet potential members, providing a great customer experience.
  2. Handle front desk related tasks:
    1. Answer phone calls politely and assist with questions or concerns.
    2. Take info calls and conduct tours.
    3. Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
  3. Facilitate member services issues and questions, forwarding to Club Manager/Manager in Training/Team Lead as needed.
  4. Help maintain the neatness and cleanliness of the club.

Essential Behavior Requirements

  • Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
  • Listening: actively listens to customers, empathizes, and works together to solve problems.
  • Problem Solving: recognizes and defines problems, analyzes relevant information, encourages alternative solutions, and plans to resolve situations; seeks assistance when needed.
  • Diplomacy: demonstrates tact and skill in all interactions using appropriate behavior and language.
  • Communication: effectively communicates questions, concerns, or issues to a supervisor in a timely manner.

Minimum Qualifications

  • Honesty and good work ethic
  • Strong customer service skills
  • Basic computer proficiency

Physical Demands

  • Standing and walking at least 75% of the shift
  • Talking in person or on the phone at least 75% of the shift
  • Must be able to lift up to 50 lbs. less than 30% of the time

Benefits

  • Dollars for Scholars Program
  • Employee Appreciation Program
  • Free Membership for self and one family member or friend
  • Team Member Support Team
  • Health, Dental, and Vision Insurance
  • Critical Illness Insurance
  • Short Term Disability Insurance
  • Accident Insurance
  • Voluntary Life Insurance
  • Pet Insurance
  • HSA
  • Advancement Opportunities

Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness

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