Administrative Assistant Job at Service Corporation International in Bayamón

Overview

Join to apply for the Field Operations Support Assistant role at Service Corporation International.

Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.

Responsibilities

• Prepares death certificates, prayer cards and related documents
• Completes required permits and/or certificates
• Prepares and processes Veteran’s Paperwork
• Prepares marker monument placement paperwork
• Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules
• Prepares and distributes daily schedules, reports, and documents
• Receives and processes payments and contracts
• Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers
• Orders office supplies
• Oversees the processing of installation orders to grounds and maintenance departments
• Processes accounts payable transactions
• Assists with the preparation of obituaries
• Assists Location Management, Sales, Family Service Counselors and payroll as needed
• Acts as backup to Receptionist
• Greets family members and friends
• Communicates client family’s needs promptly and accurately to the appropriate staff member
• Conveys a sense of concern and empathy with client family members at all times
• Responds to customer inquiries via telephone, internet and in person
• Maintains professional and cooperative relationships with county clerk, medical examiner and physicians

Qualifications

• Education: High School or equivalent
• Experience: 1 - 2 years of office clerical or customer service capacity; experience in a customer-focused and fast-paced professional environment
• Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines (level appropriate to experience)
• MS Office Suite experience preferred
• Basic mathematics skills required
• Good verbal and written communication skills
• Strong organizational skills and attention to detail
• High level of compassion and integrity
• Ability to maintain confidentiality

Job Details

• Location: US-PR - Bayamon
• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Individual and Family Services