Sherman Associates
Job Descriptions:
The Front Desk Associate is responsible for check-in, checkout, kiosk operations, and all other guest transactions they strive to exceed established standards at every opportunity and take pride in the overall look and feel of our brand.
Schedule: We are currently seeking both part-time and full-time availability to include both weekdays and weekends.
Shifts include
7:00AM - 3:00PM Wednesday, Friday, Saturday
3:00PM - 11:00PM Thursday, Friday, Saturday
Pay: $16.00 - $16.50/hour. Pay is based on several factors which vary based on position; including experience, skills, and knowledge the selected individual is bringing to the specific job.
We offer a comprehensive benefits package to full-time employees which may include:
Medical, dental and vision insurance plans
Employer-paid short term disability
Employer-paid life insurance
Additional supplemental insurance policies including: Voluntary Accident & Critical Illness; Hospital Indemnity; Long-Term Disability; Pet insurance
Employer-paid employee assistance program
Fully vested 401k company match program
9 Paid holidays and competitive PTO program
Sherman Associates' Starbucks and Hotel discounts
Essential Functions
Ensures every guest is greeted and Welcomed on arrival
Registers and book guests, verifying reservation, address, email address and credit information
Proficient on kiosk operations to assist when necessary
Answers all inbound calls in a professional manner
Has an intimate knowledge of the hotel facilities and the local geographic area
Accepts payment for guests’ accounts at the time of registration and at checkout
Maintains a house bank and make a deposit and accurate report of receipts daily
Processes all Retail transactions for the guest
Responsible for restocking and assuring overall cleanliness of Retail
Issues luggage claims and check guest luggage when requested
Takes pride in the overall look and feel of the hotel assuring cleanliness and conditions are at their peak at all times
Respectfully listen and respond to guest complaints in an efficient and professional manner
Completes additional duties as assigned
Required Experience:
Minimum Requirements
1-2 years of experience in a public contact position
Customer service experience in the hospitality industry strongly preferred
Basic computer knowledge and some knowledge in word, excel, outlook, and internet
A passion for the mission, vision, and values of Sherman Associates
Schedule may vary due to the specific needs of the hotel
Keyword: Guest Services, Front Desk, Administration, receptionist, Hotel, Hospitality, check-in, host, customer service, Duluth, Sheraton, Intern, Internship, Associate, admin, Starwood
From: Sherman Associates
The Front Desk Associate is responsible for check-in, checkout, kiosk operations, and all other guest transactions they strive to exceed established standards at every opportunity and take pride in the overall look and feel of our brand.
Schedule: We are currently seeking both part-time and full-time availability to include both weekdays and weekends.
Shifts include
7:00AM - 3:00PM Wednesday, Friday, Saturday
3:00PM - 11:00PM Thursday, Friday, Saturday
Pay: $16.00 - $16.50/hour. Pay is based on several factors which vary based on position; including experience, skills, and knowledge the selected individual is bringing to the specific job.
We offer a comprehensive benefits package to full-time employees which may include:
Medical, dental and vision insurance plans
Employer-paid short term disability
Employer-paid life insurance
Additional supplemental insurance policies including: Voluntary Accident & Critical Illness; Hospital Indemnity; Long-Term Disability; Pet insurance
Employer-paid employee assistance program
Fully vested 401k company match program
9 Paid holidays and competitive PTO program
Sherman Associates' Starbucks and Hotel discounts
Essential Functions
Ensures every guest is greeted and Welcomed on arrival
Registers and book guests, verifying reservation, address, email address and credit information
Proficient on kiosk operations to assist when necessary
Answers all inbound calls in a professional manner
Has an intimate knowledge of the hotel facilities and the local geographic area
Accepts payment for guests’ accounts at the time of registration and at checkout
Maintains a house bank and make a deposit and accurate report of receipts daily
Processes all Retail transactions for the guest
Responsible for restocking and assuring overall cleanliness of Retail
Issues luggage claims and check guest luggage when requested
Takes pride in the overall look and feel of the hotel assuring cleanliness and conditions are at their peak at all times
Respectfully listen and respond to guest complaints in an efficient and professional manner
Completes additional duties as assigned
Required Experience:
Minimum Requirements
1-2 years of experience in a public contact position
Customer service experience in the hospitality industry strongly preferred
Basic computer knowledge and some knowledge in word, excel, outlook, and internet
A passion for the mission, vision, and values of Sherman Associates
Schedule may vary due to the specific needs of the hotel
Keyword: Guest Services, Front Desk, Administration, receptionist, Hotel, Hospitality, check-in, host, customer service, Duluth, Sheraton, Intern, Internship, Associate, admin, Starwood
From: Sherman Associates