Consultant, Senior Technical Advisor Job at The Coca-Cola Company in Atlanta
The Coca-Cola Company, Atlanta, GA, United States, 30383
What You'll Do for Us
Troubleshoot equipment issues (e.g., Freestyle; ice-combo; drop-in; counter-electric; juice; coffee, vending, etc.) via telephone/video in order to minimize customer down time and reduce/avoid service expense.
Diagnoses mechanical/electrical problems using technical drawings/schematics and diagnostic tools (e.g. laptop, NOCTIS, etc.)
Creates/maintains cases, work orders, records, logs and other written or computer-based documents according to established procedures.
Documents all information relating to customer support issues in CRM (Thirsty).
Assists in the development of specific technical and training documentation.
Assists other technicians in the repair and maintenance of equipment.
Performs preventive maintenance and repairs on beverage dispensing equipment and ancillaries according to safety and quality procedures.
Researches and resolves issues for customers, business partners and Company associates in order to expedite service, installations or orders using information systems (e.g., Thirsty, Genesys, Freestyle support systems, etc.)
Qualifications & Requirements
High school diploma; GED equivalent
At least 3+ years of experience in a customer service or Technical support role
Equipment Installation Requirements
Knowledge of equipment installation requirements (e.g., electrical power, water, drain, airflow, space requirements).
Knowledge and application of dispensing equipment installation principles.
Technical Skills
Knowledge of the Customer Communications software systems requiring basic to advanced computer skills with capabilities to navigate multiple systems.
Making customers (external and internal) and their needs a primary focus of one's actions; developing and sustaining productive customer relationships; creating and executing plans and solutions in collaboration with the customer.
Knowledge and understanding of basic heating and refrigeration principles. Includes basic knowledge of existing technologies and ability to apply them to the Company's business.
Knowledge of basic electricity (e.g., amperage, voltage, current). Includes the ability to detect, assess and appropriately safeguard against potential electrical problems.
Preferred Additional Skills
Strong emphasis on candidates that have experience in Freestyle platforms and National Food Service customers (McDonald's, Burger King, etc.) that require advanced troubleshooting skills.
Due to the nature of very diverse business, bilingual associates speaking Spanish are encouraged to apply.
What We Can Do for You
Iconic & Innovative Brands: Our portfolio represents over 250 products with some of the most popular brands in the world, including Coca-Cola, Simply, Fairlife & Topo Chico.
Expansive & Diverse Customers: We work with a diversified group of customers which range from retail & grocery store outlets, theme parks, movie theatres, restaurants and many more each day.
The Coca-Cola Company will not offer sponsorship for employment status (including, but not limited to, H1-B visa status and other employment-based nonimmigrant visas) for this position. Accordingly, all applicants must be currently authorized to work in the United States on a full-time basis and must not require The Coca-Cola Company's sponsorship to continue to work legally in the United States.
Pay Range:$85,300 - $101,000
Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered.
Annual Incentive Reference Value Percentage:7.5
Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at target.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.