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IT Technical Writer II Location: Austin, TX or Maplewood, MN Duration: 6 Months +Ext
The Business Process Mapping Specialist for IT Asset Management is responsible for analyzing, designing, and documenting end-to-end ITAM processes to ensure efficiency, compliance, and alignment with organizational goals. This role collaborates with cross-functional teams to identify process gaps, recommend improvements, and support automation and integration initiatives.
Key Responsibilities:
Process Mapping & Documentation
Develop and maintain detailed process maps for the full IT asset lifecycle (procurement to disposal).
Use BPM tools (e.g., Visio, Lucidchart, ARIS) to visualize workflows and dependencies.
Create SOPs and process documentation aligned with ITIL and ISO standards.
Process Analysis & Optimization
I dentify inefficiencies, bottlenecks, and compliance risks in current ITAM processes.
Recommend and implement process improvements to enhance accuracy, speed, and cost-effectiveness.
Support continuous improvement initiatives using Lean, Six Sigma, or similar methodologies.???????
Stakeholder Collaboration
Work closely with ITAM, procurement, finance, and compliance teams to gather requirements and validate processes.
Facilitate workshops and interviews to capture business needs and pain points.
Governance & Compliance
Ensure mapped processes align with internal policies, regulatory requirements, and audit standards. ???????
Support audit readiness by maintaining up-to-date process documentation and controls.
Tool & System Integration
Collaborate with IT to align process maps with system workflows (e.g., GEP, CMDB, Axonious, SCCM).
Assist in defining requirements for automation and integration of ITAM tools.
Qualifications:
Bachelor’s degree in information systems, or related field
5+ years of experience in IT Asset Management, Business Process Analysis, or related roles.
Proficiency in BPM tools (e.g., Visio, Lucidchart, Bizagi).
Strong understanding of ITAM frameworks (ITIL, ISO 19770).
Experience with ITSM/ITAM platforms (e.g., ServiceNow, Flexera, Lansweeper).
Excellent analytical, communication, and stakeholder engagement skills
Education
Bachelor's degree in information systems, or related field
Company DescriptionBased in Eagan, MN. C4 Technical Services has been a provider of contingent workforce solutions since 2003. Women and Minority owned – NMSDC Certified Offices in MN (Corporate), TX, CACompany DescriptionBased in Eagan, MN. C4 Technical Services has been a provider of contingent workforce solutions since 2003.\r\nWomen and Minority owned – NMSDC Certified\r\nOffices in MN (Corporate), TX, CA
IT Technical Writer II Location: Austin, TX or Maplewood, MN Duration: 6 Months +Ext
The Business Process Mapping Specialist for IT Asset Management is responsible for analyzing, designing, and documenting end-to-end ITAM processes to ensure efficiency, compliance, and alignment with organizational goals. This role collaborates with cross-functional teams to identify process gaps, recommend improvements, and support automation and integration initiatives.
Key Responsibilities:
Process Mapping & Documentation
Develop and maintain detailed process maps for the full IT asset lifecycle (procurement to disposal).
Use BPM tools (e.g., Visio, Lucidchart, ARIS) to visualize workflows and dependencies.
Create SOPs and process documentation aligned with ITIL and ISO standards.
Process Analysis & Optimization
I dentify inefficiencies, bottlenecks, and compliance risks in current ITAM processes.
Recommend and implement process improvements to enhance accuracy, speed, and cost-effectiveness.
Support continuous improvement initiatives using Lean, Six Sigma, or similar methodologies.???????
Stakeholder Collaboration
Work closely with ITAM, procurement, finance, and compliance teams to gather requirements and validate processes.
Facilitate workshops and interviews to capture business needs and pain points.
Governance & Compliance
Ensure mapped processes align with internal policies, regulatory requirements, and audit standards. ???????
Support audit readiness by maintaining up-to-date process documentation and controls.
Tool & System Integration
Collaborate with IT to align process maps with system workflows (e.g., GEP, CMDB, Axonious, SCCM).
Assist in defining requirements for automation and integration of ITAM tools.
Qualifications:
Bachelor’s degree in information systems, or related field
5+ years of experience in IT Asset Management, Business Process Analysis, or related roles.
Proficiency in BPM tools (e.g., Visio, Lucidchart, Bizagi).
Strong understanding of ITAM frameworks (ITIL, ISO 19770).
Experience with ITSM/ITAM platforms (e.g., ServiceNow, Flexera, Lansweeper).
Excellent analytical, communication, and stakeholder engagement skills
Education
Bachelor's degree in information systems, or related field
Company DescriptionBased in Eagan, MN. C4 Technical Services has been a provider of contingent workforce solutions since 2003. Women and Minority owned – NMSDC Certified Offices in MN (Corporate), TX, CACompany DescriptionBased in Eagan, MN. C4 Technical Services has been a provider of contingent workforce solutions since 2003.\r\nWomen and Minority owned – NMSDC Certified\r\nOffices in MN (Corporate), TX, CA