University of Pennsylvania is hiring: Clinical Receptionist in Ryan
University of Pennsylvania, Ryan, OK, United States, 73565
Overview
The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers in 2023.
Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.
The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.
Position Details
Posted Job Title: Clinical Receptionist
Job Profile Title: Receptionist, Clinical
Job Description Summary
The Veterinary Clinical Receptionist is a key member of the Client Services team at Penn Vet’s Ryan Veterinary Hospital. This position plays a critical role in delivering compassionate, efficient, and professional service to clients and their pets at our Emergency, Front, and Appointment Desks. As the first point of contact for many clients, the receptionist sets the tone for a positive experience by providing exceptional customer service in a fast-paced clinical environment.
Job Description
The function of this position is to provide Essential Personnel staffing for Ryan Veterinary hospital Client Services Emergency Desk, Front Desk, and Appointment Desk. This Customer Service role will provide excellent customer service to clients who bring their pets to Penn Vet for treatment and serve clients both in person and over the phone. The role requires registering and discharging patients, making sure proper charges are posted, and that the correct payments are applied. Receptionists will be cross trained to work FrontDesk and ES Front Desk. Client Services must foster and maintain a good working relationship with all other hospital departments. Receptionists must be comfortable handling confidential medical information. Weekend shifts are required. Will be required to be on the On-Call schedule.
Responsibilities
Call for triage when clients come into Emergency Services (ES) with an emergency.
Process all intake paperwork, discharge paperwork, and manage the client/doctor interactions.
Check clients in and out of appointments.
Print discharges for inpatients being discharged.
Answer the ES phone lines and assist clients with determining if they need to come into ES.
Transfer calls from referring veterinarians to the ES doctors. Advise when to call Poison Control.
Answer patient information calls and contact the doctors for updates.
Monitor and maintain the transfer board.
Work with Medical Records to make sure ES charts are added to the medical record.
Makes copies, send faxes, keep all forms stocked.
Admit all A.M. patients to the hospital that will be transferred to other services.
Implement daily risk management procedures to ensure hospital consent forms are signed and notifications are sent regarding infectious disease statuses.
This is an essential personnel position.
Qualifications
High School Grad/GE Degree and 1 to 2 years of experience or equivalent combination of education and experience is required.
This position requires strong customer service skills, basic math skills, the ability to communicate effectively, both written and verbally, with clients, clinicians, and staff.
Previous receptionist experience is preferred as well as the ability to handle a very busy emergency room and clinic appointments.
Seeking candidates who will work collegially with everyone within the department including doctors, students, and staff.
Previous customer service and phone skills required.
An additional shift differential of 15% to 30% will be paid for hours worked after 8 p.m. or weekends.
This position requires being cross trained to work the front desk and ES front desk. Must foster and maintain a good working relationship with all other hospital departments.
Weekend shifts and on call participation are required.
Targeted Pay Range: $18.50/hr to $20.00/hr.
Salary Notes: Salary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile.
Job Location - City, State: Philadelphia, Pennsylvania
Department / School: School of Veterinary Medicine
Pay Range: $16.83 - $20.00 Hourly Rate
Salary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, and in alignment with salary ranges based on external market data for the job’s level. Internal organization and peer data at Penn are also considered.
Equal Opportunity Statement
The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin, citizenship status, age, disability, veteran status or any class protected under applicable federal, state or local law.
Special Requirements
Background checks may be required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.
Benefits
Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family’s health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
Tuition: Take advantage of Penn's tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
Retirement: Penn offers generous retirement plans to help you save for your future. Penn’s Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from investment options through TIAA and Vanguard.
Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year to attend to personal affairs, rest, or spend time with family.
Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers long-term care insurance to eligible employees and family members. Eligibility and underwriting details apply.
Wellness and Work-life Resources: Penn offers programs and resources to help balance health, family, and work-life needs.
Professional and Personal Development: Penn provides resources to help you advance personally and professionally.
University Resources: Access to libraries, athletic facilities, arboretum, art galleries, and events; many activities may be available to Penn faculty and staff.
Discounts and Special Services: Discounts on arts, entertainment, transportation, mortgages, cell plans, tickets, and more.
Flexible Work Hours: Flexible work options for balancing work and personal commitments.
Penn Home Ownership Services: Forgivable loan for eligible employees for home purchases or improvements.
Adoption Assistance: Reimbursement for eligible adoption expenses for up to two adoptions in the household.
To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay