Akraya
Primary Skills: Banking-Expert, Operations-Advanced, Adminitrative-Intermediate, Customer Service-Expert, Multitasking-Advanced
Contract Type: W2
Duration: 6 +Months
Location: Los Angeles, CA ( #LI-Hybrid )
Pay Range: $27 - $29 per hour on W2
#LP
Job Summary:
This job entails processing bank confirmation requests, managing daily banking processes such as Holds Review and Mobile Deposit, and creating daily/monthly deposit service reports. The role is critical for ensuring accuracy and compliance in fee reversals, chargeback reports, and client signature card maintenance. It requires providing exceptional customer service, making informed decisions, and adhering to legal/regulatory requirements in a fast-paced, deadline-driven environment.
Key Responsibilities:
Process bank confirmations and manage day-to-day banking processes. Complete daily/monthly deposit service reports and address research requests within SLAs. Process fee reversal and deposited return items chargeback reports accurately. Maintain SQN data signature card, including client profiles and authorization letters. Provide high-level customer service, make informed decisions, and manage multiple tasks effectively.
Must-Have Skills:
Strong oral and written communication skills. Excellent organizational skills and attention to detail. Knowledge of banking processes, legal/regulatory requirements, and software tools like IBS Insight and VSoft.
Industry Experience: Experience in banking or financial services is required, with a thorough understanding of bank products/processes and legal/regulatory contexts essential for the role. ABOUT AKRAYA Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Inc's Best Workplaces 2024 and Silicon Valley's Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor's Best Places to Work (2023 & 2022)! Industry Leaders in IT Staffing As staffing solutions providers for Fortune 100 companies, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires! Join Akraya Today! Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team!
Process bank confirmations and manage day-to-day banking processes. Complete daily/monthly deposit service reports and address research requests within SLAs. Process fee reversal and deposited return items chargeback reports accurately. Maintain SQN data signature card, including client profiles and authorization letters. Provide high-level customer service, make informed decisions, and manage multiple tasks effectively.
Must-Have Skills:
Strong oral and written communication skills. Excellent organizational skills and attention to detail. Knowledge of banking processes, legal/regulatory requirements, and software tools like IBS Insight and VSoft.
Industry Experience: Experience in banking or financial services is required, with a thorough understanding of bank products/processes and legal/regulatory contexts essential for the role. ABOUT AKRAYA Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Inc's Best Workplaces 2024 and Silicon Valley's Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor's Best Places to Work (2023 & 2022)! Industry Leaders in IT Staffing As staffing solutions providers for Fortune 100 companies, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires! Join Akraya Today! Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team!