Cashier Receptionist Job at Kaiser Permanente in Daly City

Overview

The cashier/receptionist is a member of the health care department team who functions under the direction, guidance, and supervision of the department manager, assistant manager, or designee. The cashier/receptionist greets and checks in all patients reporting to the medical office in a professional and courteous manner. This position is responsible for accurate check-in, check-out where applicable, information capture and revenue collection per procedures. Requires a general knowledge of the medical center to assist patients with questions and concerns. Extensive use of the computer is required.

Responsibilities

• Reception, check-in, check-out (where applicable)
• Greet and assist patients that present
• Follow appropriate patient registration/check-in policies and procedures
• Verify and/or update all demographic information (e.g., Personal Physician Selection, Language Preference)
• Working knowledge of Health Plan coverage types (e.g., traditional, deductible, etc.)
• Check in patients by following policies and procedures and using check-in systems or manual records when systems are down
• Determine patients membership/benefits according to the benefit display
• Create accounts as necessary (e.g., workers compensation, confidential)
• Capture and populate workers compensation data on the correct screens and select the correct coverage as necessary
• Manage electronic in-basket
• Use notes function to document prepayments where applicable
• Obtain a patient medical record number when necessary
• Order Health Plan cards as needed
• Collect co-pays and fees; Inform patients of available payment options
• Generate appropriate encounter forms per procedure electronically or manually if the system is down
• Direct patients to appropriate area after the check-in process is completed
• Check out patients by following checkout policies and procedures and using checkout systems or manual records when systems are down, if applicable
• Register and handle exception-type patients (e.g., non-members, out-of-area health plan members, Medicare, Medicaid, and industrial patients) per policy
• Initiate and complete required forms for all appointments per policy
• Access fee schedules to determine appropriate fees based on CPT-4 and/or service codes to collect revenue
• Assist patients by explaining co-pays/applicable fees, providing facility directions, and referring to other departments and administrative services as needed
• Initiate and complete forms such as Release Of Information and Patient Financial Responsibility
• Track referrals to specialty care using the consultation/referral system where applicable
• Demonstrate knowledge of and apply Patient Administration Appointment Registration (PARRS)
• Maintain the patient will-call area box if applicable
• Communicate with clinical and business office staff as needed
• Cash handling, reconciliation, and deposit; comply with cash handling policies and procedures
• Safekeeping of change funds, revenue documents, and keys assigned for cash control
• Obtain, secure, and ensure sufficient denominations to provide change
• Reconcile shift and deposit funds as required; document and report discrepancies
• Other duties and responsibilities related to the role and working toward positive operational outcomes

Basic Qualifications

Experience

• Six (6) months work experience
• Per the National Agreement, current KP Coalition employees have this experience requirement waived

Education

• High School Diploma/GED

License, Certification, Registration

• N/A

Additional Requirements

• Basic knowledge and use of computer and keyboard
• Passing of a PC skills assessment
• Ability to read and follow instructions, short correspondence, and memos
• Ability to communicate with health care providers, staff, patients and visitors
• Professional phone etiquette
• Ability to multi-task, organize, manage time and prioritize workflow in a complex environment
• Must be willing to work in a Labor Management Partnership environment
• Refer to the detailed responsibilities in the Cash Handling Responsibility Agreement

Preferred Qualifications