Secretary NYU Langone Huntington Medical Center Job at NYU Langone Health in Hun

Overview

NYU Langone Hospital—Long Island is a 591-bed university-affiliated medical center offering sophisticated diagnostic and therapeutic care in virtually every specialty and subspecialty of medicine and surgery. We are a major regional healthcare resource with a deep commitment to medical education and research, offering inpatient and outpatient services. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge.

Position Summary: We have an exciting opportunity to join our team as a Secretary - NYU Langone Huntington Medical Center. In this role, the successful candidate will perform a variety of front-end administrative tasks to support practice operations including greeting patients, answering calls, scheduling patient appointments and other administrative duties as needed.

Responsibilities

• Greets patients professionally both in person and on the phone
• Answers patient questions and/or properly refers questions and issues to the appropriate contact
• Optimizes provider schedules and patient access by establishing and maintaining efficient scheduling templates
• Promotes a positive patient experience throughout all patient interactions in person or by phone or other media
• Ensures availability of treatment information by retrieving and updating patient records
• Verifies insurance information and obtains information needed to schedule and bill for services
• Maintains office inventory and equipment by anticipating supply needs and expediting supply orders
• Performs other duties as needed

Administrative Responsibilities

• Responsible for greeting patients and performing intake functions including registration, forms collection, updating information, and co-payment collection
• Monitors Department Appointment Report (DAR) for checkmate “kick-outs”, appointment notes, insurance flags, and/or patients who need further assistance
• Gathers all patient demographic related data and materials from patients and/or their representatives. Obtains insurance information (ID card, member/group #s, etc.), verifies insurance eligibility electronically and collects insurance referral if applicable
• Advises and/or collects patient and financial related documents and policies for patient visits including HIPAA, NOPP, MSPQ, ABN, Non-Participating, etc. including obtaining signatures where appropriate
• Enrolls patients above the age of 5 to Patient Secure by obtaining the palm scan and a photo
• Promotes the utilization of Check Mate kiosks. Greets and assists patient in using the checkmate kiosk when needed
• Scans all necessary documents into Epic. Follows scanning guidelines and best practices for uploading outside documents— results, records, forms, etc. Ensures scanned documents are scanned to the correct location/order in Epic and with the correct document type to facilitate ease of locating documents. Reports errors or issues arising from checkmate kiosk, patient secure devices, or other equipment to management to facilitate timely resolution
• Monitors waiting areas to identify and communicate wait times
• Performs check-out functions including providing after visit summary information, scheduling follow-up visits, procedures and referrals, and collecting any time-of-service payments as needed. Promotes the use and sign-up of MyChart
• Answers phone calls and requests in a professional and patient-friendly manner
• Schedules routine appointments and follow-ups for visits
• On subsequent visits or calls, verifies demographic info and makes any necessary edits; collects and/or signs any missing patient information
• Answers patient questions to ensure understanding and satisfaction; refers to senior staff or billing representative when necessary
• Takes messages or directs callers to appropriate person or area
• Releases medical records in accordance with HIPAA and ROI guidelines. Documents disclosures in EPIC and fulfills requests within 10 days
• Maintains patient privacy as it relates to HIPAA standards
• Refers inquiries regarding pre-authorizations/certifications to the appropriate person or area
• Monitors and completes patient front-end work queues to address missing information in a timely manner
• Monitors and completes assigned administrative inbasket messages per practice guidelines
• Maintains knowledge of latest best practices, policies and protocols and participates in related trainings
• Maintains cleanliness of personal and patient spaces, waiting areas, and restocks supplies as needed
• Demonstrates knowledge of the organization’s service standards and applies them in performance
• Provides forms and letters for patient and/or provider needs
• Maintains cooperative and professional relationships with physicians, nurses and office staff
• Prioritizes assignments to complete work promptly amid changing workloads and deadlines
• Demonstrates effective communication with physicians, nurses and staff in person, by phone, in writing, and electronically
• Performs other related duties as needed by providers and supervisors

Patient Experience and Access

• Serves as NYU Langone Health Faculty Group Practice Brand Ambassador, upholding the mission, vision and values and promoting excellence in the patient experience
• Drives consistency in patient and colleague encounters by applying the CARES service principles
• Greets patients warmly and professionally and clearly communicates each step of the care/interaction
• Works collaboratively with colleagues and site management to ensure a positive experience and timely resolution for patient interactions
• Anticipates patient needs and participates in service recovery; escalates to leadership as appropriate
• Shares ideas to improve patient experience and access with leadership
• Partners with Patient Access Center and Central Billing Office to support collaboration and a positive patient experience
• Ensures staff are versed in Access Agreement principles

Minimum Qualifications

High School Diploma. Excellent organizational, interpersonal and verbal and written communications skills and strong customer service orientation required. Basic knowledge of word processing, spreadsheet, database and Internet applications required. Light, accurate keyboarding skills required. Ability to complete multiple tasks efficiently and thrive in a team environment which pursues a positive patient care experience.

Preferred Qualifications

Intermediate knowledge of computer-based scheduling and appointment programs strongly preferred.

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Hospital—Long Island is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply. Applications must be completed online.

View NYU Langone Hospital—Long Island's Equal Employment Opportunity (EEO) policy. Know Your Rights: Workplace discrimination is illegal.

NYU Langone Health provides a salary range to comply with salary transparency laws. The salary range for the role is $24.61 - $51,206.48 annually. Actual salaries depend on factors including experience, specialty, education, and hospital need. This range does not include bonuses or other compensation.

To view the Pay Transparency Notice, please click here.