A.P. Moller - Maersk
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Global CARE Business Partner
role at
A.P. Moller - Maersk Location: Costa Rica Overview
We are looking for a
Global Customer Experience Business Partner
to manage and elevate the global customer experience for one of our most strategic Key Clients. This is a high-impact role focused on leading customer engagement, improving operational performance, and driving continuous improvement across the end-to-end shipment cycle. Responsibilities Act as the global operational liaison for the Key Client across all ocean-related activities Collaborate with CX Consultants, Product Managers, and other stakeholders to manage and optimize shipment performance Monitor and improve global operational KPIs, including Delivery Promise, Volume performance, and Forecast accuracy Support digitization of the customer journey using Maersk platforms (e.g., , Maersk App, EDI, etc.) Lead cross-functional efforts to resolve service challenges and build long-term client trust Conduct regular performance reviews and communicate results with the customer
What Success Looks Like
High customer satisfaction and retention Strong performance in volume and delivery metrics Reduction in order handling time and increased quality Broad adoption of digital tools and standard processes
What You Bring
Minimum of 3 years of experience as Client Business Partner (manages operations, commercial, sales, customer service, etc.) Advance/professional English is a must Experience in logistics, ocean freight, or supply chain operations Strong stakeholder management and communication skills Professional in Business Administration, International Trade, Customs, Industrial Engineering or similar Advanced Excel level Analytical mindset with a focus on performance and continuous improvement Ability to work across cultures and time zones in a fast-paced global environment
Equal Opportunity
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@. Employment details
Seniority level: Not Applicable Employment type: Full-time Job function: Business Development and Sales Industries: Transportation, Logistics, Supply Chain and Storage
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Global CARE Business Partner
role at
A.P. Moller - Maersk Location: Costa Rica Overview
We are looking for a
Global Customer Experience Business Partner
to manage and elevate the global customer experience for one of our most strategic Key Clients. This is a high-impact role focused on leading customer engagement, improving operational performance, and driving continuous improvement across the end-to-end shipment cycle. Responsibilities Act as the global operational liaison for the Key Client across all ocean-related activities Collaborate with CX Consultants, Product Managers, and other stakeholders to manage and optimize shipment performance Monitor and improve global operational KPIs, including Delivery Promise, Volume performance, and Forecast accuracy Support digitization of the customer journey using Maersk platforms (e.g., , Maersk App, EDI, etc.) Lead cross-functional efforts to resolve service challenges and build long-term client trust Conduct regular performance reviews and communicate results with the customer
What Success Looks Like
High customer satisfaction and retention Strong performance in volume and delivery metrics Reduction in order handling time and increased quality Broad adoption of digital tools and standard processes
What You Bring
Minimum of 3 years of experience as Client Business Partner (manages operations, commercial, sales, customer service, etc.) Advance/professional English is a must Experience in logistics, ocean freight, or supply chain operations Strong stakeholder management and communication skills Professional in Business Administration, International Trade, Customs, Industrial Engineering or similar Advanced Excel level Analytical mindset with a focus on performance and continuous improvement Ability to work across cultures and time zones in a fast-paced global environment
Equal Opportunity
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@. Employment details
Seniority level: Not Applicable Employment type: Full-time Job function: Business Development and Sales Industries: Transportation, Logistics, Supply Chain and Storage
#J-18808-Ljbffr