Lobby Concierge Job at The Beauvallon in Denver

Overview

Essential Duties (aka Your Daily Adventures)

• Be the voice of awesomeness as you screen calls, take messages, and play telephone matchmaker.
• Roll out the red carpet for visitors with your dazzling greeting skills.
• Transform into a human GPS, guiding residents, visitors, and vendors with your encyclopedic knowledge of the community.
• Channel your inner postal wizard as you accept and distribute packages.
• Unleash your inner office superhero, tackling typing tasks, key inventory logs, and directory updates with lightning speed.
• Become a marketing maven, sharing community info.
• Be the calm in the storm when responding to emergency calls and alarms – your cool head saves the day!
• Master the art of Stat Check System administration – because who doesn't love a good system?
• Channel your inner secret agent with periodic building rounds to keep everything ship-shape and secure.
• Embrace your inner handyperson by creating service requests for any items that need maintenance attention at the desk, and keeping office supplies stocked and ready for action.
• Spread sunshine and smiles with your courteous service to residents, guests, and co-workers alike.
• Be the resident superhero in the absence of the Resident Services Director – no cape required (but encouraged)!
• Stay on your toes for other exciting duties that may pop up – variety is the spice of life!

Specific Duties and Responsibilities:

• Possess strong team leadership skills
• Workdays as assigned
• In case of staff absence, coordinate cover by other staff member or cover self (excess of 40 hours/wk at overtime rate). (Management)
• Greet residents and visitors
• Fields and responds to resident requests/inquiries- Refer resident to Management
• Assists in addressing resident concerns- Refer resident to Management
• Performs administrative functions/record keeping/package logs
• Accepts deliveries for residents
• Assists residents with packages
• Write incident reports
• Camera monitoring (report suspicious activity to Security or Mgmt Office)
• Maintain clean work area
• Responsible for unit keys and realtor lockboxes
• Manage traffic flow through of vendors and deliveries via the alley ensuring they have an elevator reservation on the calendar
• Lobby attendant to accommodate residents and guests as required
• Take cordial approach to all resident activities in accordance with guidelines set by Board of Directors