VCA Animal Hospitals
Full-Time veterinary Care Concierge
VCA Animal Hospitals, Los Angeles, California, United States, 90079
C
are Concierge
At VCA Urgent Care Animal Hospital - Mar Vista, we're reshaping the future of veterinary medicine with an innovative, accessible approach to urgent care. We utilize a virtual waiting room system, allowing clients to wait comfortably at home until their pet is ready to be seen. Minimizing stress for both the owner and animal.
We're looking for a Care Concierge (CC) to join our dynamic team and be the welcoming face and guiding voice for our clients. If you're customer-focused, tech-savvy, and thrive in a fast-paced healthcare environment, we want to hear from you.
As a Care Concierge, you are the primary point of contact for clients during their visit. You'll play a vital role in ensuring an efficient, compassionate, and seamless client and patient experience from check-in to checkout. You'll be the liaison between pet owners and our medical team, providing communication, education, and support every step of the way.
Key Responsibilities
Greet clients warmly and escort them to exam rooms
Manage incoming calls via multiline phone system
Act as medical scribe for veterinarians, entering EMR notes in real-time
Present treatment plans and answer client questions clearly
Provide progress updates to pet owners during treatment
Support veterinarians and technicians in delivering exceptional care
Review discharge instructions, medications, and follow-up steps
Process checkouts, payments, and insurance documentation (including Care Credit)
Follow up with clients regarding test results and recovery progress
Maintain accurate and organized medical records
Support hospital cleanliness and sanitation (including waste removal)
Qualifications
3+ years of client service experience in a veterinary or medical setting required
Excellent communication skills (both verbal and written)
Strong multitasking and organizational skills
Comfortable handling animals and learning restraint techniques
Familiarity with medical terminology (or willingness to learn)
Able to type 60+ words per minute
Friendly, action-oriented, and a natural team player
Experience with EMRs and comfort using digital tools
Available for weekend and holiday shifts
Location:
VCA Urgent Care Animal Hospital - Mar Vista
Address:
12108 Venice Blvd., Los Angeles, CA 90066
Schedule:
Full-Time | Open 7 Days a Week | Hours: 10 AM - 8 PM
Compensation:
$19 - $22 per hour (Based on experience and qualifications)
We offer a competitive compensation package and a supportive work environment with room to grow your career in veterinary medicine.
Benefits (Full-Time Associates):
Paid vacation, sick leave, and holidays
Comprehensive medical, dental & vision insurance
Health Savings & Flexible Spending Accounts
Company-paid short- & long-term disability insurance
Life insurance
Free mental health support (Lyra Health & Headspace)
Generous employee pet care discounts
Discounts on products including Royal Canin & Mars brands
Referral bonuses
Paid parental leave for new parents
401(k) (company match)
Opportunities for growth and leadership roles at VCA and Mars Veterinary Health
Dedicated onboarding and development support
Associate-led equity, inclusion, and diversity groups
Free Continuing Education through our online WoofU
If you are passionate about animals, driven by service, and ready to grow with a cutting-edge veterinary care team, apply today to join our VCA Urgent Care family.
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com
are Concierge
At VCA Urgent Care Animal Hospital - Mar Vista, we're reshaping the future of veterinary medicine with an innovative, accessible approach to urgent care. We utilize a virtual waiting room system, allowing clients to wait comfortably at home until their pet is ready to be seen. Minimizing stress for both the owner and animal.
We're looking for a Care Concierge (CC) to join our dynamic team and be the welcoming face and guiding voice for our clients. If you're customer-focused, tech-savvy, and thrive in a fast-paced healthcare environment, we want to hear from you.
As a Care Concierge, you are the primary point of contact for clients during their visit. You'll play a vital role in ensuring an efficient, compassionate, and seamless client and patient experience from check-in to checkout. You'll be the liaison between pet owners and our medical team, providing communication, education, and support every step of the way.
Key Responsibilities
Greet clients warmly and escort them to exam rooms
Manage incoming calls via multiline phone system
Act as medical scribe for veterinarians, entering EMR notes in real-time
Present treatment plans and answer client questions clearly
Provide progress updates to pet owners during treatment
Support veterinarians and technicians in delivering exceptional care
Review discharge instructions, medications, and follow-up steps
Process checkouts, payments, and insurance documentation (including Care Credit)
Follow up with clients regarding test results and recovery progress
Maintain accurate and organized medical records
Support hospital cleanliness and sanitation (including waste removal)
Qualifications
3+ years of client service experience in a veterinary or medical setting required
Excellent communication skills (both verbal and written)
Strong multitasking and organizational skills
Comfortable handling animals and learning restraint techniques
Familiarity with medical terminology (or willingness to learn)
Able to type 60+ words per minute
Friendly, action-oriented, and a natural team player
Experience with EMRs and comfort using digital tools
Available for weekend and holiday shifts
Location:
VCA Urgent Care Animal Hospital - Mar Vista
Address:
12108 Venice Blvd., Los Angeles, CA 90066
Schedule:
Full-Time | Open 7 Days a Week | Hours: 10 AM - 8 PM
Compensation:
$19 - $22 per hour (Based on experience and qualifications)
We offer a competitive compensation package and a supportive work environment with room to grow your career in veterinary medicine.
Benefits (Full-Time Associates):
Paid vacation, sick leave, and holidays
Comprehensive medical, dental & vision insurance
Health Savings & Flexible Spending Accounts
Company-paid short- & long-term disability insurance
Life insurance
Free mental health support (Lyra Health & Headspace)
Generous employee pet care discounts
Discounts on products including Royal Canin & Mars brands
Referral bonuses
Paid parental leave for new parents
401(k) (company match)
Opportunities for growth and leadership roles at VCA and Mars Veterinary Health
Dedicated onboarding and development support
Associate-led equity, inclusion, and diversity groups
Free Continuing Education through our online WoofU
If you are passionate about animals, driven by service, and ready to grow with a cutting-edge veterinary care team, apply today to join our VCA Urgent Care family.
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com