Crisis Triage Worker - Deflection MetroSafe Grant

Job Description: Hiring for all shifts ESSENTIAL JOB FUNCTIONS Receives and triages calls sent to Behavioral Health Hub from MetroSafe call takers. Provides crisis and suicide intervention over the telephone to callers needing emergency/crisis assistance, identifies and suggests appropriate organizations and service providers to meet callers' needs using provided database, connects caller with mobile crisis response when appropriate, and monitors status of callers' situations through case follow-up. Documents and maintains accurate, thorough records of all telephone interventions transacted during the work shift. Assesses the situation, engage and develop rapport, and de-escalate. De-escalates person in crisis and determine what you can do to help them today. Develops a crisis plan utilizing the strengths of the individual and available community resources to resolve the immediate crisis. Facilitates follow-up interventions with the individual. Determines appropriate level of care during the crisis and arrange referrals. Works collaboratively with law enforcement, families, other county departments, schools, acute care services providers, and other community resources to coordinate appropriate crisis resolution and referral. Communicates pertinent information on a timely basis to persons in crisis, MetroSafe call takers and dispatch, LMPD, SCS, and any other appropriate parties while also preserving the dignity and privacy of the person in crisis as much as possible. Performs other duties as assigned, including responding to emergency coverage needs. Facilitates a culture of openness and collaboration to ensure all team members are providing accurate, quality, crisis assistance, including accurate documentation. Attends and participates in staff and team meetings. Utilizes person centered and trauma informed approach to each interaction. EXPERIENCE Minimum of one year experience in social services. Good communication and interpersonal skills. Knowledge of available community resources. Ability to make sound decisions and judgments in stressful or unusual situations. Good supervisory skills and the ability to work in a team environment. EDUCATION High School diploma or GED

Bachelor's degree in Sociology, Social Work, Psychology, Special Education, Human Services, or a related field of study (preferred)

AL DEMANDS Position has no unusual physical demands. May involve modestly unpleasant situations such as offensive language from callers. Time Type: Full time

We continually help our community and employees flourish... one life at a time. As a Seven Counties Services employee there are many benefits to enjoy. Below are just some of the great benefits you might be eligible for with Seven Counties Services. Health & Wellness

Medical Coverage Dental Coverage Vision Coverage Flexible Spending Account Health Savings Account Short Term Disability Long Term Disability - Company Paid

Financial Wellbeing

Competitive Compensation Packages Life Insurance - Company Paid Accidental Death & Dismemberment Insurance - Company Paid 403b Retirement Plan with Company Funded Matching Retirement and Financial Planning Services

Career Development and Growth

Tuition Assistance Plans Loan Forgiveness options through federal programs ( National Health Service Corp s &

Public Service Loan Forgiveness ) Student Loan Repayment Assistance Clinical Supervision

toward licensure and

reimbursement for certain license applications At Seven Counties Services training is one of our highest priorities. We provide

company paid professional training for various skills, certifications, and continuing education Opportunities for growth and movement - We encourage our employees to consider new growth opportunities with us Leadership Academy for our rising stars, supervisors, and leaders Seven Counties Services and Center for Clinical Excellence provide staff with industry best practices and processes

Work Life Balance

Paid Time Off

- Generous PTO for Vacations, Illness, Personal Days, Etc. ( 10 Paid Holidays ) Flexible Work Schedules

to promote a Healthy Work Life Balance Employee Assistance Program - assists employees with personal problems and/or work-related problems that may impact their job performance, health, mental and emotional well-being