Heartland Dental is hiring: Business Office Assistant in Van Buren

Overview

Join to apply for the Business Assistant role at Heartland Dental.

Pointer Family Dental, a Heartland Dental Supported Practice, is looking for an Experienced Business Office Assistant to join our team. Supporting our front office as a Business Office Assistant, you’ll be surrounded by camaraderie and partnership - where patients come first, and continuous learning is encouraged. The successful candidate will bring a passion for helping our team provide the best patient care to the communities they serve.

About Pointer Family Dental: Pointer Family Dental, like each Heartland Dental supported office, is unique to the community and the patients they serve.

Responsibilities

• Greet and welcome patients as they enter the office to create a great first impression of our team
• Manage front office duties, including answering phones, checking office mail and email, and communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers in the office
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage
• Post insurance and patient payments and process accounts receivable
• Review treatment plan fees and payment options with patients
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential

What You’ll Gain

• Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO (paid time off)
• Front loaded education and training, providing you the opportunity to develop to your full potential
• Opportunity to be part of a secure company with 20+ years of industry leading experience that provides a stable career with unlimited growth potential
• Access to on-demand Daily Pay
• TB test required for all new hires in dental office positions

As part of our commitment to maintaining a safe and healthy environment for both team members and patients, a tuberculosis (TB) test is required for all new hires in dental office positions. This is a standard requirement for dental office roles and must be completed prior to starting employment. The test will be arranged during the pre-employment process, and any necessary guidance or paperwork will be provided. Not applicable in state of FL & TN.

Minimum Qualifications

• High School Diploma/GED
• 4 years of work experience at a Dental Office
• Access to minimum PHI with HIPAA training; ability to protect PHI and maintain data safeguards
• Experience in a fast-paced, customer-centric, high patient environment
• Team player with excellent communication, organizational, and multi-tasking skills
• Comfortable discussing financial matters with patients
• Adaptable to a changing work environment with a sense of urgency and ability to meet deadlines
• Microsoft Office Suite experience

Preferred Experience

• 1+ years of experience with insurance billing and accounts receivable
• Dentrix Dental software experience

Physical Requirements

• Ability to perform essential duties with or without reasonable accommodation
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds
• Availability to attend virtual or in-person training sessions periodically

Who is Heartland Dental?

Heartland Dental is the nation’s largest dental support organization, providing non-clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in over 1,800 dental offices. Each Heartland Dental supported office is unique to the community and the patients they serve. Supported doctors lead their practice and retain clinical autonomy. All Heartland Dental supported doctors are united by a common goal: delivering the highest quality dental care and experiences to the communities they serve.

At Heartland Dental, we’re committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Administrative

Industries

Wellness and Fitness Services and Hospitals and Health Care