New York State Higher Education Services Corporation

Office Assistant 1 Job at New York State Higher Education Services Corporation i

New York State Higher Education Services Corporation, City of Albany, NY, United States

Monitor and respond to inboxes and communications from students and institutions.
Input data from inboxes and support data analysis efforts.
Support community outreach through resource sharing and resource development.
Participate in events and outreach efforts. Assist students and offer amazing customer service.
Working with teams to resolve individual and systematic issues.
Attendance and participation in departmental meetings.
Additional duties as assigned.

Proficient in Microsoft Office
Work independently
Be Detail Oriented
Use effective time management
Be able to communicate efficiently verbally and in writing
Offer constructive feedback and provide suggestions to improve current procedure
Using the skills above would allow new staff to research and resolve account issues.
Excellent organizational skills and attention to detail.
Ability to multitask, prioritize tasks, in a fast-paced environment.
Proficiency in Microsoft Office Suite and Webex.

Generous benefits package, worth 65% of salary, including:
Holiday & Paid Time Off – Thirteen (13) paid holidays annually, plus two (2) floating holidays.
Up to Thirteen (13) days of paid vacation leave annually.
Up to Five (5) days of paid personal leave annually.
Up to Thirteen (13) days of paid sick leave annually for CSEA or PEF; up to eight (8) days of paid sick leave annually for M/C.
Up to three (3) days of professional leave annually for professional development.

Health Care Benefits – Eligible employees and dependents can pick from a variety of affordable health insurance programs. Family dental and vision benefits at no additional cost.

Additional Benefits – NYS Employees’ Retirement System (ERS) Membership, NYS Deferred Compensation, access to NY 529 and NY ABLE College Savings Programs, PSLF (Public Service Loan Forgiveness).

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