MaineGeneral Health is hiring: WIC Office Assistant in Augusta

Job Summary

Clinical Support staff provide front-line assistance in the WIC program, helping clients with eligibility, scheduling, and paperwork while ensuring accurate records and smooth clinic operations. This role combines customer service and clerical support to create a welcoming and efficient experience for WIC families.

Job Description

MaineGeneral is seeking a Clinical Support team member to assist with daily operations in our WIC program. This role supports clients and staff by:

• Explaining the WIC program and assisting with eligibility and enrollment


• Scheduling and updating client appointments


• Managing client records, paperwork, and reports with accuracy and confidentiality


• Supporting clinic flow, answering calls, and providing customer service


• Assisting with clerical duties including supplies, mail, and general office upkeep


• Promoting a welcoming and supportive clinic environment, including breastfeeding support

Qualifications

• Strong attention to detail and customer service skills


• Ability to manage multiple tasks in a busy clinic setting


• No certification required; training provided

Scheduled Weekly Hours: 40

Scheduled Work Shift: Job Exempt: No

Benefits

Supporting all aspects of our employees’ wellness – physical, emotional and financial – is a critical component of being a great place to work. With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of life and plan for the future.

Physical Wellness

• We offer quality health, dental, and vision benefits and wellness programs and resources to provide employees access to resources for a healthy lifestyle and help manage health care costs.


• Employees have access to industry-leading leave for new parents.


• A generous earned time plan is offered to all employees - We believe employees need and deserve time away from work to observe holidays, be with family, go on vacation, or simply take care of themselves.

Emotional Wellness

When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household.

Financial Wellness

• An employee discount program is available to all employees for services provided by MaineGeneral Medical Center.


• Tuition Reimbursement is available to all employees to further develop skills and career.


• We offer eligible employees up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan.


• Three insurance plans are available to protect your family from the sudden loss of income in the event of your death, terminal illness or serious injury from accident.


• We offer both short-term and long-term disability insurance to replace a portion of your income if you become disabled and cannot work for a period of time.

Career Mobility

Helping our employees develop their skills and grow their careers is critical to how we retain our talent and sustain our business. We do this by offering our teammates a variety of leadership-supported programs and learning and development resources for every stage of their professional development. We know that our employees are our most valuable resource – they’re how we grow our business and care for our community.

Equal Opportunity Employer M/F/Vet/Disability Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at (207) 861-3440 .