Business Operations Analyst (Starlink)

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal ofenabling human life on Mars. One of the most ambitious missions that SpaceX has undertaken to date, Starlink is leveraging our experience in building rockets and spacecraft to deploy the world's most advanced broadband internet system and largest satellite constellation to provide fast, reliable internet to millions of users worldwide, connect humanity, and fund Mars colonization. Starlinks Growth Business Operations team combines traditional planning and analysis with broader business decision-making and strategy, directly supporting SpaceXs leadership. Growth Business Operations is embedded in daily operations, supporting both near-term execution and long-term planning. Team members are expected to analyze data and provide recommendations and to lead cross-functional decision-making and implementation of the recommendations. Starlink Growth Business Operations is lean and dynamic, comprised of three subgroups: S&OP (Sales & Operations Planning), Customer Retention, and Analytics. We encourage rotation across subgroups for high performers. RESPONSIBILITIES: Monitor, analyze, provide strategic insights, execute, and improve vs. key performance indicators for the business (especially active subscribers, churn, sales, production, inventory, produce-to-activate, net promotor score, customer lifetime value, cost per unit, revenue, cost of sales, operating expenses, and capex) Identify initiatives for improvement of SpaceXs business outlook, including developing, tracking, and executing business initiatives with SpaceXs leadership Define a nd develop program -level metrics and associated dashboards that quantify the health of our global operation / customer experience and influence change Engage SpaceX leadership with quantitative and qualitative updates on performance and opportunities S&OP: Convert hardware into active, happy, paying customers through S&OP ownership of hardware product(s) Facilitate modeling and decision-making for product development trades and product ramp/sunset plans, working with growth, sales, design , engineering, operations, logistics , finance, tax, legal, etc. Guide planning and resource management (e.g., activations, sales, production, supply, inventory, etc.) for specific verticals within Starlink, including development of growth forecasts Enable and accelerate go to market execution for products post licensing and certification CUSTOMER RETENTION: Lead new customer retention initiatives, product and feature rollouts, and larger cross-functional strategic initiatives (e.g., global installer network) Develop predictive modeling and analyses that identify issues and opportunities impacting customer retention an d behavior, lead scoping, and manage implementation of changes (e.g., outreach campaigns and automation) Collaborate effectively across many departments, including n etwork e ngineering , f inance, l egal, p roduction, s upply c hain, c ustomer o ps, and r eliability to ensure data integrity and accurate reporting of cancellations and suspensions Document and train internal users and leaders on customer retention dashboard and tool usage , assist in troubleshooting ANALYTICS: Perform rigorous analyses on large, complex data sets and provide strategic insights, hypotheses, and conclusions based upon findings to leaders at all levels Work with business and engineering teams to drive the development of Starlink's data, reporting, and analytics platforms Build, maintain , and improve data models, forecast models, dashboards, and data pipelines Create clean, reliable, and scalable "single-source-of-truth" data sets by partnering with data quality and application engineering teams to address data issues in upstream systems and document data lineage, business logic, and KPI definitions Partner with business analysts to help automate manual workflows and train them in tools and skills to become self-sufficient as needed BASIC QUALIFICATIONS: Bachelor's degree in engineering, mathematics, computer science, data science, physics, or other quantitative field 1+ years of experience in engineering, manufacturing, product management, operations, FP&A, consulting, banking, or entrepreneurship 1+ years of experience in Excel or programming PREFERRED SKILLS AND EXPERIENCE: Evidence of exceptional ability, especially within an ambiguous environment Quantitative dual degree in engineering field and economics or business field and/or equivalent professional experience Ability to read and interpret income statements, balance sheets, and cash flow statements Demonstrated success driving tangible impact/influencing within a broader organization Excellent analytical skills (e.g. Python, SQL, Tableau, Power BI, Power Query, Microsoft Office applications, Excel modeling, or similar data manipulation tools etc.) Strong written and verbal communication skills, particularly with senior business leaders Extreme sense of urgency and ownership Bias toward action and automation1Strong interpersonal skills (examples: leading a student organization or working successfully in teams) Strong analytical and problem-solving skills with attention to detail Ability to work cross-functionally with different groups and teams Ability to work effectively in a dynamic environment with changing needs and requirements Ability to work independently and in a team, take initiative, and communicate effectively ADDITIONAL REQUIRMENTS: Must be available to work extended hours and weekends as needed Willingness to travel to customer sites, other SpaceX locations, and events as needed COMPENSATION AND BENEFITS: Pay range: Business Operations Analyst/Level I: $75,000.00 - $95,000.00/per year Business Operations Analyst/Level II: $90,000.00 - $115,000.00/per year Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience. Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees accrue paid sick leave pursuant to Company policy which satisfies or exceeds the accrual, carryover, and use requirements of the law.

To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. 1157, or (iv) Asylee under 8 U.S.C. 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here . SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status. Applicants wishing to view a copy of SpaceXs Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out toEEOCompliance@

. Create a Job Alert Interested in building your career at SpaceX? Get future opportunities sent straight to your email. Apply for this job

* indicates a required field First Name * Last Name * Preferred First Name Email * Phone * Location (City) * Resume/CV * Enter manually Accepted file types: pdf, doc, docx, txt, rtf Education School * Select... Degree * Select... Select... LinkedIn Profile Accepted file types: pdf, doc, docx, txt, rtf How did you hear about this job? * If event or other, please specify below. Please specify GPA (Undergraduate) * Select... Please convert your GPA to a 4.0 scale. Select "Not applicable/Do not recall" if you do not have or do not remember your undergraduate GPA. GPA (Graduate) * Select... Please convert your GPA to a 4.0 scale. Select "Not applicable/Do not recall" if you do not have or do not remember your graduate GPA. GPA (Doctorate) * Select... Please convert your GPA to a 4.0 scale. Select "Not applicable/Do not recall" if you do not have or do not remember your doctorate GPA. SAT Score * Select... ACT Score * Select... GRE Score * Select... Active Security Clearance(s) * Select... SpaceX Employment History * Select... Can you perform all of the essential functions of this role with or without reasonable accommodations? * Select... Are you legally authorized to work in the United States? * Select... Select... To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. Learn more about ITARhere . If (f) Other, please explain: Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification pletion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file. As set forth in SpaceXs Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Select... Voluntary Self-Identification of Disability

Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026 Voluntary Self-Identification of Disability

Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026 Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labors Office of Federal Contract Compliance Programs (OFCCP) website at . How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your major life activities. If you have or have ever had such a condition, you are a person with a disability.

Disabilities include, but are not limited to: Alcohol or other substance use disorder (not currently using drugs illegally) Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS Blind or low vision Cancer (past or present) Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or serious difficulty hearing Diabetes Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders Epilepsy or other seizure disorder Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome Intellectual or developmental disability Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD Missing limbs or partially missing limbs Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports Nervous system condition, for example, migraine headaches, Parkinsons disease, multiple sclerosis (MS) Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities Partial or complete paralysis (any cause) Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema Short stature (dwarfism) Traumatic brain injury Disability Status Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete. #J-18808-Ljbffr