Purple Drive
Service Desk Lead End User Computing & Assistive Technology
Purple Drive, Atlanta, Georgia, United States, 30383
Desktop Management - Infrastructure Services (IS)~IT IS_Service Desk~Service Desk Management~Accessibility and Assistive Technology
- Proficiency in EUC, Microsoft Windows Technologies, and Active Directory.
- Experience with third-party software and hardware. Excellent communication skills, both verbal and written.
- Familiarity with Microsoft Assistive Software (Narrator, Magnify, ReadAloud), ZoomText ReadWrite TM etc
- Strong problem-solving skills and attention to detail.
- Ability to learn new technologies and software quickly.
- Prime soft skills including attentive listening, patience, and effective documentation.
- Certifications in Microsoft Desktop technologies, ITIL.
- Experience collaborating with developers, integration engineers, and third-party vendors
Key responsibilities
- End User Computing (EUC) Manage and support Microsoft Windows Technologies and Active Directory.
- Using Knowledgebase documentation, guide, troubleshoot and maintain third-party software and hardware.
- Troubleshoot and resolve EUC-related issues.
- Assistive Technology Support Microsoft Assistive Software (Narrator, Magnify, ReadAloud) and ZoomText ReadWrite TM etc.
- Provide training and assistance to end-users on assistive technologies.
- Stay updated with the latest developments in assistive technology and recommend improvements.
- Customer Management Listen attentively to customer issues and provide empathetic support.
- Document issues accurately and maintain detailed records.
- Keep customers informed and confident through regular updates and effective communication.
- Effectively use ServiceNow or Similar Helpdesk.
- Service Management
- Collaborate with developers, integration engineers, third-party vendors, and stakeholders.
- Triage and prioritize issues to ensure timely resolution.
- Develop and maintain service management processes and documentation.
- Proficiency in EUC, Microsoft Windows Technologies, and Active Directory.
- Experience with third-party software and hardware. Excellent communication skills, both verbal and written.
- Familiarity with Microsoft Assistive Software (Narrator, Magnify, ReadAloud), ZoomText ReadWrite TM etc
- Strong problem-solving skills and attention to detail.
- Ability to learn new technologies and software quickly.
- Prime soft skills including attentive listening, patience, and effective documentation.
- Certifications in Microsoft Desktop technologies, ITIL.
- Experience collaborating with developers, integration engineers, and third-party vendors
Key responsibilities
- End User Computing (EUC) Manage and support Microsoft Windows Technologies and Active Directory.
- Using Knowledgebase documentation, guide, troubleshoot and maintain third-party software and hardware.
- Troubleshoot and resolve EUC-related issues.
- Assistive Technology Support Microsoft Assistive Software (Narrator, Magnify, ReadAloud) and ZoomText ReadWrite TM etc.
- Provide training and assistance to end-users on assistive technologies.
- Stay updated with the latest developments in assistive technology and recommend improvements.
- Customer Management Listen attentively to customer issues and provide empathetic support.
- Document issues accurately and maintain detailed records.
- Keep customers informed and confident through regular updates and effective communication.
- Effectively use ServiceNow or Similar Helpdesk.
- Service Management
- Collaborate with developers, integration engineers, third-party vendors, and stakeholders.
- Triage and prioritize issues to ensure timely resolution.
- Develop and maintain service management processes and documentation.