PrideStaff
Pridestaff is currently seeking a Customer Service Representative for a manufacturing company located in Chino, CA. This is a full-time, contract to permanent position with opportunity to grow. Please see job requirements below to be considered.
Overview
Position: Customer Service Representative
Pay Rate: $19-21 per hour. Shift: Monday – Friday, 7:00 am to 3:30 pm.
Responsibilities
- Manage medium to large residential dealer accounts (80K a year and up).
- Provide solutions to customer requests for information concerning order tracking, order expediting and product availability for residential, commercial, rolling steel and parts.
- Perform order entry at both sales invoicing level and as requests for products from supply plants.
- Notify customers of potential backorders, credit issues, order availability and any other information regarding orders.
- Act as a liaison between sales center and plant departments, gather necessary information and respond appropriately.
- Process all necessary paperwork for the daily operation of the sales center, including dealing with all warranty issues and following through to resolution.
- Monitor completion of daily customer LTL shipments, including UPS, and related activities.
- Assist the GM and AGM with inventory controls including cycle counts, daily review of inventory levels, scrap processing and loss prevention as needed.
- Provide technical assistance for dealers.
- Assist architects as required.
- Other duties as assigned.
Qualifications
- 3-5 years of Customer Service experience; door industry experience preferred.
- Detail oriented with the ability to find solutions to problems.
- Excellent telephone, written and verbal communication skills when interfacing with all levels of staff and customers.
- Working knowledge of PCs and related software including MS Word, Excel, Access, Lotus Notes, etc.
- Strong math skills.
- Willingness to learn products and processes.
Benefits
- Competitive pay
- Comprehensive benefits package
- Health benefits
- Paid holidays after 1500 hours
Compensation / Pay Rate (Up to): $20.00 - $21.00 Per Hour