Customer Service Representative Job at Serenity Healthcare in Dallas

2 days ago Be among the first 25 applicants

Help People Heal — No Medical Degree Needed

Join Serenity Healthcare as a Customer Service Representative

Looking for a job that actually makes a difference?

At Serenity Healthcare, we're on a mission to change lives through cutting-edge mental health care — and you can be part of that impact, even without a clinical background.

We believe in compassion over credentials. If you're a great communicator, a calm problem-solver, and someone who truly cares about others, we'll give you all the training you need to succeed.

What You'll Do

As a Customer Service Representative, you'll be the first voice someone hears when they reach out for help. Many of our potential patients are struggling — they're unsure, anxious, or nervous. That's where you come in. You'll support them with empathy, help them feel seen and heard, and guide them to take the first step in their healing journey.

This isn't just a call center job — it's an opportunity to help people change their lives.

Your Day-to-Day:

• Talk with potential patients and support them through their concerns
• Follow up with care and confidence to help them book their first appointment
• Schedule, adjust, and cancel appointments as needed
• Be the bridge between patients and providers
• Explain our services and answer questions clearly and kindly
• Problem-solve concerns and help patients feel supported
• Ensure accurate patient info, insurance verification, and documentation
  
  

What We're Looking For:

• High school diploma or GED
• One year of great customer service experience in a fast-paced environment (retail, food service, etc.)
• Excellent communication skills — both verbal and written
• Calm under pressure and a natural helper
• Tech-comfortable (MS Office knowledge is a plus!)
• Bilingual in Spanish? That's a big bonus (+$1.00/hr with assessment)
  
  

What You'll Love:

• Starting pay of $16.50/hr with growth potential up to $19.50/hr in just 6 months
• ???? 90% covered medical, dental, and vision — yes, really
• 401(k) to support your future
• 10 PTO days + 10 paid holidays (15 PTO days after your first year!)
• Flexible shift hours that work with your life
  
  

Who We Are:

Serenity Healthcare helps people feel better — especially those who haven't found relief through traditional methods. Using innovative technology and a people-first approach, we bring new hope to those struggling with anxiety, depression, PTSD, and more.

We're not just changing healthcare. We're changing lives — and it all starts with a single conversation. That's where you come in.

Ready to be the person who helps someone take their first step toward healing?

Apply now and start your journey with Serenity.

Serenity Healthcare is an equal opportunity employer - if you're qualified, you're welcome here.This position is contingent on successfully completing a criminal background check and drug screen upon hire.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at Serenity Healthcare by 2x

Get notified about new Customer Service Representative jobs in Dallas, TX.

Attractions Crew Member (Flow), Netflix House - Dallas

Customer Service Representative - State Farm Agent Team Member

Carrollton, TX $48,000.00-$56,000.00 2 years ago

Customer Service Agent (Hiring Immediately)

Dallas, TX $77,000.00-$109,100.00 6 days ago

Customer Service Representative - State Farm Agent Team Member

Entry-Level Contact Center Agent (Full-Time)

Entry-Level Customer Service Agent (Full-Time)

Entry-Level Contact Center Job Openings (Immediately Hiring)

Full-Time On-Site Call Center Representative

Customer Relations Representative - State Farm Agent Team Member

Irving, TX $50,000.00-$80,000.00 2 years ago

Work at Home Contact Center Agent (Full-Time & Part-Time) (TX)

Randall Reed's Planet Ford 635 - Customer Service Representative - No Dealership Experience Required

Work at Home Customer Service Agent (Full-Time & Part-Time) (TX)

Customer Service Representative - State Farm Agent Team Member

Future Opening: Customer Service Representative - State Farm Agent Team Member

Dallas, TX $50,000.00-$75,000.00 11 months ago

Work From Home - Customer Service Coordinator - High Value Specialty Servicing

Entry-Level Telecom Customer Care Agent (Full-Time)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr