Customer Service Representative Job at Orlando Events and Promotions in Orlando

Overview

Customer Service Representative Entry Level (Commute Required)

Base pay range
$42,000.00/yr - $50,000.00/yr

This is an immediate hire role. Thank you for your time!

We are committed to upholding the highest standards of excellence in every aspect of our business. From delivering exceptional client services to fostering a culture of continuous growth through team building and training, we dedicate ourselves to making a lasting and meaningful impact. We don’t just aim to meet expectations—we aim to exceed them at every turn.

Responsibilities

• Our Customer Service Representative will act as a liaison, provide product and services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
• Be excited to help customers; we are looking for an entry level individual who is patient, empathetic, and passionately communicative. The right person loves to talk and understands the value of good communication skills.
• Problem‑solving should come naturally; troubleshoot and investigate if there is not enough information to answer customer questions or resolve complaints.
• Ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction to support sales growth.

Credentials

• Some customer support experience is recommended
• Over-achieving mentality
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school diploma

Employment details

• Seniority level: Entry level
• Employment type: Full-time
• Location: Orlando, FL

Job function and industries

• Job function: Customer Service, Sales, and Business Development
• Industries: Outsourcing and Offshoring Consulting, Consumer Services, and Business Consulting and Services

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